Concierge - Forbes Five-Star Guest Experience (UAE Resort)

Wynn Al Marjan Island; Dubai; On-site; AED 61,000 - 73,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Forbes Travel Guide standards training

Job summary

Wynn Al Marjan Island is seeking a Concierge to join its Concierge Services team. The role involves assisting guests with requests, coordinating with internal departments, and delivering information about hotel services and local attractions.

The concierge will maintain detailed records and support front desk operations during peak periods. Ideal candidates have call center or customer service experience, strong English communication, and a professional phone manner.

Qualifications

• Strong verbal communication and listening skills.
• Ability to multitask in a fast-paced environment.
• Professional phone etiquette and customer-focused attitude.
• Fluency in English; additional languages are a plus.

Responsibilities

• Assist guests with service requests and inquiries.
• Coordinate with internal departments to fulfill guest needs.
• Provide information about hotel services and local attractions.
• Handle guest complaints with empathy and escalate when necessary.
• Maintain records of calls, requests and follow-ups.
• Process guest special arrangements.
• Support front desk during peak hours or events.
• Stay updated on policies, promotions and procedures.

Skills

Verbal communication

multitask

Customer service

Phone etiquette

English fluency

Listening

Tools

Microsoft Office

Property management system

Job description

Wynn Al Marjan Island is seeking a Concierge to join its Concierge Services team. The role involves assisting guests with requests, coordinating with internal departments, and delivering information about hotel services and local attractions.

The concierge will maintain detailed records and support front desk operations during peak periods. Ideal candidates have call center or customer service experience, strong English communication, and a professional phone manner.