Assistant Chief Concierge

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 264,000 - 384,000; Full time

Benefits offered by this job

Salary in Dirhams (AED)

Healthcare package

Life insurance

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking an Assistant Chief Concierge to support daily operations and lead a team of concierge professionals on-site in Ras Al Khaimah, UAE. The role focuses on delivering Forbes Five-Star service and high guest satisfaction.

Ideal candidates bring 3–5 years of guest services experience with supervisory exposure, MS Office and Opera PMS proficiency, and fluency in English. Forbes training and Les Clefs d'Or are highly valued.

Qualifications

• Minimum 3–5 years of experience in concierge or guest services, with supervisory experience preferred.
• Prior Forbes Travel Guide standards experience required.
• Membership of Les Clefs d'Or (Golden Keys) is highly desirable.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are an asset.
• Professional appearance and customer-focused attitude.
• Strong leadership and organizational skills.

Responsibilities

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff, ensuring consistent service excellence.
• Handle complex guest requests, including transportation, reservations, and special arrangements.
• Maintain strong relationships with local vendors, restaurants, and service providers.
• Ensure timely and accurate communication between guests and internal departments.
• Monitor guest feedback and assist in implementing service improvements.
• Support the Chief Concierge in scheduling, training, and performance evaluations.
• Maintain updated knowledge of local attractions, events, and services.
• Ensure qualitative Forbes Five-Star standards are met.
• Uphold brand standards and ensure compliance with company policies.
• Step in as acting Chief Concierge during absences or peak periods.

Skills

Leadership

Guest services

Communication

PMS experience

Forbes Travel Guide

English fluency

Les Clefs d'Or desirable

Tools

Opera PMS

MS Office

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking an Assistant Chief Concierge to join theresort’s Concierge team.

The primary duties and responsibilities of this role are:

Assist the Chief Concierge in overseeing daily concierge operations.

Supervise and mentor concierge staff, ensuring consistent service excellence.

Handle complex guest requests, including transportation, reservations, and special arrangements.

Maintain strong relationships with local vendors, restaurants, and service providers.

Ensure timely and accurate communication between guests and internal departments.

Monitor guest feedback and assist in implementing service improvements.

Support the Chief Concierge in scheduling, training, and performance evaluations.

Maintain updated knowledge of local attractions, events, and services.

Ensure qualitative Forbes Five-Star standards are met

Uphold brand standards and ensure compliance with company policies.

Step in as acting Chief Concierge during absences or peak periods.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum 3–5 years of experience in concierge or guest services, with supervisory experience preferred.

Prior experience and training with Forbes Travel Guide standards required.

Membership of Les Clefs d'Or (Golden Keys) is highly desirable.

Proficiency in property management systems and Microsoft Office.

Fluency in English; additional languages are an asset.

Skills & Attributes:

Strong leadership and organizational skills.

Excellent communication and interpersonal abilities.

Professional appearance and customer-focused attitude.

Working Conditions:

May involve standing for extended periods and handling guest luggage or packages.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.