Assistant Chief Concierge

Wynnalmarjanisland; Ras al-Khaimah; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Attractive salary

Excellent leave policy

Healthcare package

Life insurance

Incentive programs

Job summary

Wynnalmarjanisland in Ras al-Khaimah is seeking an Assistant Chief Concierge to join its Concierge team. The ideal candidate will have 3–5 years of experience in concierge or guest services, strong leadership and organizational skills, and excellent communication abilities. Responsibilities include supervising concierge staff, handling complex guest requests, and maintaining relationships with local vendors. The role offers an attractive salary in Dirhams (AED), healthcare package, and other employee benefits.

Qualifications

• 3-5 years of experience in concierge or guest services, with supervisory experience preferred.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Fluency in English; additional languages are an asset.

Responsibilities

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff, ensuring consistent service excellence.
• Handle complex guest requests, including transportation, reservations, and special arrangements.
• Maintain strong relationships with local vendors and service providers.
• Ensure timely and accurate communication between guests and internal departments.

Skills

Leadership skills

Organizational skills

Communication skills

Interpersonal skills

Fluency in English

Tools

Property management systems

Microsoft Office

Job description

About the Position:

Wynn Al Marjan Island is currently seeking an Assistant Chief Concierge to join the resort’s Concierge team.

Primary Duties and Responsibilities:

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff, ensuring consistent service excellence.
• Handle complex guest requests, including transportation, reservations, and special arrangements.
• Maintain strong relationships with local vendors, restaurants, and service providers.
• Ensure timely and accurate communication between guests and internal departments.
• Monitor guest feedback and assist in implementing service improvements.
• Support the Chief Concierge in scheduling, training, and performance evaluations.
• Maintain updated knowledge of local attractions, events, and services.
• Ensure qualitative Forbes Five Star standards are met.
• Uphold brand standards and ensure compliance with company policies.
• Step in as acting Chief Concierge during absences or peak periods.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 3–5 years of experience in concierge or guest services, with supervisory experience preferred.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are an asset.
• Professional appearance and customer-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and handling guest luggage or packages.
• Prior experience and training with Forbes Travel Guide standards required.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.