Chief Concierge

Flip retail; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Emirates Palace in Abu Dhabi seeks a Chief Concierge to lead the Front Office Attendant team and ensure exceptional guest service at every touchpoint.

You will coordinate baggage transport, guest directions, and best-rate negotiations for hotel guests, while maintaining SOP compliance and professional staff supervision.

Qualifications

• Experience in the same setting with a high-end hotel.
• Outstanding office and computer skills.
• Ability to communicate professionally in all environments.
• Strong business, communication and verbal skills.
• Extensive understanding of hospitality standards and policies.
• Proven ability to build relationships with guests, suppliers and internal divisions.
• Time management and resource management.
• Ability to project a professional and experienced attitude.

Responsibilities

• Comprehensive knowledge of neighborhood visitor attractions, dining establishments, programs, bars and also club.
• Extensive network in all aspects of amusement and also stylish places.
• Extraordinary guest connections interaction.
• Advise and provide clear directions to visitors as asked for.
• Bargain finest rates for hotel guests.
• Arrange as well as lead the attendant team, valet parking as well as doorman to guarantee solution excellence.
• Bearing management duty for the procedures in the Resort front driveway.
• Professional guideline as well as control of all employees based on his supervision and their job, layout of job routines and also determining working hours, help in preparing the holiday routine.
• Ensuring detailed visitor assistance by high level monitoring of details and sales conferences and also optimum processing of jobs in the Entrance hall/ Attendant area by arrangement with the Front Office.
• Make certain the well-being of all personnel, assemble department working timetables and also make sure department meetings are held staff.
• Within the attendant location, make sure department positioning is carried out for brand-new participants of the team as well as supervise training procedures.
• Greeting Visitors.
• Organize the transportations of baggage.
• Keep Front Workplace stationary stocks.
• Guarantee a relational and smooth job series in any way times.
• Comply With Emirates Palace SOP's at all times and make certain department conformity.

Skills

High-end hotel experience

Office and computer skills

Professional communication

Interpersonal skills

Time management

Guest relations

Vendor relations

Job description

Chief Concierge

Position: Chief Attendant (Full-time # 527661).

Home/ Office: Emirates Palace, Abu Dhabi.

Area: Abu Dhabi, United Arab Emirates.

Responsibilities

• Comprehensive knowledge of neighborhood visitor attractions, dining establishments, programs, bars and also club.
• Extensive network in all aspects of amusement and also stylish places.
• Extraordinary guest connections interaction.
• Advise and provide clear directions to visitors as asked for.
• Bargain finest rates for hotel guests.
• Arrange as well as lead the attendant team, valet parking as well as doorman to guarantee solution excellence.
• Bearing management duty for the procedures in the Resort front driveway.
• Professional guideline as well as control of all employees based on his supervision and their job, layout of job routines and also determining working hours, help in preparing the holiday routine.
• Ensuring detailed visitor assistance by high level monitoring of details and sales conferences and also optimum processing of jobs in the Entrance hall/ Attendant area by arrangement with the Front Office.
• Make certain the well-being of all personnel, assemble department working timetables and also make sure department meetings are held staff.
• Within the attendant location, make sure department positioning is carried out for brand-new participants of the team as well as supervise training procedures.
• Greeting Visitors.
• Organize the transportations of baggage.
• Keep Front Workplace stationary stocks.
• Guarantee a relational and smooth job series in any way times.
• Comply With Emirates Palace SOP's at all times and make certain department conformity.

Skills Requirements

• Experience in the very same setting with high-end resort.
• Outstanding workplace as well as computer system skills.
• Capability to give professional interaction in all atmospheres.
• Solid business, communication and also verbal skills.
• Extensive understanding of vital hospitality criteria as well as business policies.
• Proven skill in establishing relations with guests, suppliers and also interior divisions.
• Time administration and also source management.
• Capacity to project a specialist as well as experienced attitude.

Marketed: 19 Apr 2022 Arabian Standard Time.

Applications close: 31 May 2022 Arabian Requirement Time.

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