Computer User Support Specialist

Fable Ltd; Abu Dhabi; Remote; AED 60,000 - 100,000; Full time

Benefits offered by this job

Health and medical coverage

Performance bonuses

Paid parental leave

Co-working space allowance

Life insurance coverage

Job summary

Fable Ltd seeks a Computer User Support Specialist to deliver technical support and troubleshooting for our team and/or customers. The role involves guiding users through remote solutions, documenting tickets, and escalating complex issues to the appropriate team.

Staying updated on commonly used software and systems is essential. Ideal candidates have strong troubleshooting skills, IT support or help desk experience, and excellent communication with non-technical users.

Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Job description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Requirements

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users
• Familiar with remote support tools
• Reliable internet for remote work

Benefits

• Health and medical coverage
• Performance bonuses
• Paid parental leave
• Co-working space allowance
• Life insurance coverage