Compliance & Governance Case Manager

Emirates Islamic; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

Emirates Islamic seeks a proactive and detail-oriented Compliance & Governance Case Manager to lead case management across Priority Banking centers. You will own escalation handling, coordinate with RMs and CSRs, and uphold top governance standards.

Responsibilities include maintaining a live tracker, reviewing retention cases, and ensuring timely resolutions in line with regulatory requirements. A Bachelor Degree and 2 years banking experience are required.

Qualifications

• Proactive and detail-oriented candidate with focus on governance.
• Bachelor Degree required.
• Minimum 2 years banking experience in a similar role.

Responsibilities

• Review, monitor, and assign all compliance and governance cases to district CSRs and Relationship Managers.
• Maintain and regularly update a live tracker to monitor case status, progress, and closure.
• Review customer retention cases and prepare recommendations for Senior Management approval.
• Escalate cases requiring intervention to the PRB Support Team and ensure timely resolution.
• Drive prompt closure of escalations, requests, and compliance-related actions.
• Conduct regular discussions with Unit Managers on compliance and governance case updates.
• Ensure smooth and efficient handling of all compliance and governance matters across PRB centers.
• Uphold the highest standards of professionalism, governance, and customer service.
• Maintain zero compliance and governance errors through strict adherence to policies and procedures.
• Safeguard the reputation of Emirates Islamic by consistently applying best practices and regulatory standards.

Skills

Proactive

Detail-oriented

Coordination with RMs/CSRs

Education

Bachelor Degree

Job description

Emirates Islamic seeks a proactive and detail-oriented Compliance & Governance Case Manager to lead case management across Priority Banking centers. You will own escalation handling, coordinate with RMs and CSRs, and uphold top governance standards.

Responsibilities include maintaining a live tracker, reviewing retention cases, and ensuring timely resolutions in line with regulatory requirements. A Bachelor Degree and 2 years banking experience are required.