Compliance Specialist (UAE Nationals Only)

Emirates Islamic; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

Emirates Islamic seeks a proactive and detail-oriented Compliance & Governance Case Manager to lead case management across Priority Banking centers. You will own escalation handling, coordinate with RMs and CSRs, and uphold top governance standards.

Responsibilities include maintaining a live tracker, reviewing retention cases, and ensuring timely resolutions in line with regulatory requirements. A Bachelor Degree and 2 years banking experience are required.

Qualifications

• Proactive and detail-oriented candidate with focus on governance.
• Bachelor Degree required.
• Minimum 2 years banking experience in a similar role.

Responsibilities

• Review, monitor, and assign all compliance and governance cases to district CSRs and Relationship Managers.
• Maintain and regularly update a live tracker to monitor case status, progress, and closure.
• Review customer retention cases and prepare recommendations for Senior Management approval.
• Escalate cases requiring intervention to the PRB Support Team and ensure timely resolution.
• Drive prompt closure of escalations, requests, and compliance-related actions.
• Conduct regular discussions with Unit Managers on compliance and governance case updates.
• Ensure smooth and efficient handling of all compliance and governance matters across PRB centers.
• Uphold the highest standards of professionalism, governance, and customer service.
• Maintain zero compliance and governance errors through strict adherence to policies and procedures.
• Safeguard the reputation of Emirates Islamic by consistently applying best practices and regulatory standards.

Skills

Proactive

Detail-oriented

Coordination with RMs/CSRs

Education

Bachelor Degree

Job description

Job Description

Seeking a proactive and detail-oriented professional to manage Compliance and Governance cases across Priority Banking centers. The successful candidate will take full ownership of compliance case management, ensure timely resolution of escalations, maintain governance standards, and support seamless coordination between Relationship Managers (RMs), Customer Service Representatives (CSRs), and relevant stakeholders.

Responsibilities

• Review, monitor, and assign all compliance and governance cases to district Customer Service Representatives and Relationship Managers.
• Maintain and regularly update a live tracker to monitor case status, progress, and closure.
• Review customer retention cases and prepare recommendations for Senior Management approval.
• Escalate cases requiring intervention to the PRB Support Team and ensure timely resolution.
• Drive prompt closure of escalations, requests, and compliance-related actions.
• Conduct regular discussions with Unit Managers on compliance and governance case updates.
• Ensure smooth and efficient handling of all compliance and governance matters across PRB centers.
• Uphold the highest standards of professionalism, governance, and customer service.
• Maintain zero compliance and governance errors through strict adherence to policies and procedures.
• Safeguard the reputation of Emirates Islamic by consistently applying best practices and regulatory standards.

Qualifications

• Bachelor Degree
• Minimum 2 year’s banking experience within a similar position/role

About Us

EIB Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career. Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector. We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.