Governance & Compliance Case Manager

Emirates Islamic; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Emirates Islamic invites applications for a proactive Compliance and Governance specialist to manage and close cases across Priority Banking centers. You will own case handling, monitor escalations, and maintain governance standards while coordinating with RMs, CSRs, and stakeholders.

The ideal candidate holds a Bachelor Degree with at least 2 years banking experience in a similar role, and demonstrates meticulous attention to regulatory compliance and customer service excellence within a

Qualifications

• Bachelor Degree
• Minimum 2 years banking experience within a similar position/role

Responsibilities

• Review, monitor, and assign all compliance and governance cases to district Customer Service Representatives and Relationship Managers.
• Maintain and regularly update a live tracker to monitor case status, progress, and closure.
• Review customer retention cases and prepare recommendations for Senior Management approval.
• Escalate cases requiring intervention to the PRB Support Team and ensure timely resolution.
• Drive prompt closure of escalations, requests, and compliance-related actions.
• Conduct regular discussions with Unit Managers on compliance and governance case updates.
• Ensure smooth and efficient handling of all compliance and governance matters across PRB centers.
• Uphold the highest standards of professionalism, governance, and customer service.
• Maintain zero compliance and governance errors through strict adherence to policies and procedures.
• Safeguard the reputation of Emirates Islamic by consistently applying best practices and regulatory standards.

Education

Bachelor Degree

Job description

Emirates Islamic invites applications for a proactive Compliance and Governance specialist to manage and close cases across Priority Banking centers. You will own case handling, monitor escalations, and maintain governance standards while coordinating with RMs, CSRs, and stakeholders.

The ideal candidate holds a Bachelor Degree with at least 2 years banking experience in a similar role, and demonstrates meticulous attention to regulatory compliance and customer service excellence within a