Compliance Case Manager – Banking Governance

Emirates Islamic; Dubai; On-site; AED 140,000 - 200,000; Full time

Job summary

Emirates Islamic in Dubai seeks a proactive Compliance and Governance professional to manage casework across Priority Banking centers. You will own end-to-end case handling, ensure timely resolutions, and uphold governance standards while coordinating with Relationship Managers, Customer Service Representatives, and stakeholders.

The role focuses on reviewing, assigning, tracking cases, escalating where needed, and driving zero-error compliance through strict policy adherence, safeguarding the

Qualifications

• Bachelor Degree
• Minimum 2 years banking experience within a similar position role.

Responsibilities

• Review, monitor, and assign all compliance and governance cases to district Customer Service Representatives and Relationship Managers.
• Maintain and regularly update a live tracker to monitor case status, progress, and closure.
• Review customer retention cases and prepare recommendations for Senior Management approval.
• Escalate cases requiring intervention to the PRB Support Team and ensure timely resolution.
• Drive prompt closure of escalations, requests, and compliance-related actions.
• Conduct regular discussions with Unit Managers on compliance and governance case updates.
• Ensure smooth and efficient handling of all compliance and governance matters across PRB centers.
• Uphold the highest standards of professionalism, governance, and customer service.
• Maintain zero compliance and governance errors through strict adherence to policies and procedures.
• Safeguard the reputation of Emirates Islamic by consistently applying best practices and regulatory standards.

Skills

Banking experience

Compliance knowledge

Education

Bachelor Degree

Job description

Emirates Islamic in Dubai seeks a proactive Compliance and Governance professional to manage casework across Priority Banking centers. You will own end-to-end case handling, ensure timely resolutions, and uphold governance standards while coordinating with Relationship Managers, Customer Service Representatives, and stakeholders.

The role focuses on reviewing, assigning, tracking cases, escalating where needed, and driving zero-error compliance through strict policy adherence, safeguarding the