VIP Beverage Concierge & Bottle Service Pro

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Cocktail Waitress - F&B Butler Services to join the resort's Food & Beverage team. Deliver exceptional beverage and bottle service to guests in gaming service bars, upholding Forbes-level standards and maintaining strong knowledge of cocktail recipes and menu offerings.

Requirements include a minimum of 2 years in a similar role, fluent English, and multilingual abilities.

Qualifications

• Fluent English required; additional languages are highly desirable.
• Minimum 2 years' experience in a similar hospitality role.
• International experience is preferred.

Responsibilities

• Deliver beverages and bottle service to guests in gaming service bars, upholding Forbes-level service standards.
• Greet guests, take orders accurately, and provide recommendations for cocktails, premium spirits, wines, and promotions.
• Enter orders, communicate with bartenders and barbacks, and provide accurate wait times during delays.
• Accommodate personal beverage requests, note allergies/dietary needs, and suggest suitable options.
• Answer questions about the beverage menu, services, promotions, and venue offerings.
• Collaborate with bartenders, barbacks, supervisors, and casino floor teams to ensure timely delivery and smooth workflow.
• Manage bottle service presentations, including setups and VIP table service with attentive follow-up.
• Monitor sections to ensure tables are set, drinks replenished, and guest needs anticipated.
• Support onboarding of new Cocktail Waiters/Waitresses with service standards and venue knowledge as directed.
• Follow policies on responsible alcohol service, hygiene, food safety, and safe handling of glassware.
• Report accidents, spills, or unsafe conditions to management promptly to maintain guest safety.
• Develop relationships with regular guests by understanding preferences to maximize revenue opportunities.
• Know the resort's bars, lounges, and events to enhance the guest experience.

Skills

Fluent English

Multilingual communication

Guest service excellence

Job description

Wynn Al Marjan Island is seeking a Cocktail Waitress - F&B Butler Services to join the resort's Food & Beverage team. Deliver exceptional beverage and bottle service to guests in gaming service bars, upholding Forbes-level standards and maintaining strong knowledge of cocktail recipes and menu offerings.

Requirements include a minimum of 2 years in a similar role, fluent English, and multilingual abilities.