Cluster Sales Executive

Jebel Ali International Hotels L.L.C; Hatta; On-site; AED 60,000 - 90,000; Full time

Job summary

JA Resorts & Hotels seeks a Cluster Sales Executive to provide comprehensive sales support across JA Ocean View Hotel and JA Hatta Fort Hotel. You will manage enquiries, proposals, contracts, and client communications while collaborating with the Cluster Director of Sales and Sales Managers to drive responsiveness and growth.

The role offers exposure to Leisure, Corporate, Groups, and MICE sales, with opportunities to contribute to business growth and maintain accurate records in a fast-paced

Qualifications

• Experience in hotel sales coordination or related support role.
• Strong administrative and time-management skills.
• Excellent written and spoken business English.
• Willingness to learn CRM systems and sales tools.

Responsibilities

• Provide coordinated sales support across both hotels and all market segments.
• Maintain sales calendars, appointments, proposals, contracts, client meetings, and follow-up activities.
• Receive and process enquiries, ensuring accurate recording and assignment to the sales team.
• Prepare proposals, presentations, rate letters, contracts, and supporting documentation.
• Maintain accurate CRM records and generate sales reports and pipeline updates.
• Coordinate site inspections, client meetings, and sales events.

Skills

Organised

Attention to detail

Customer-focused

English proficiency

Education

Hospitality or Business degree

Tools

CRM platforms

Job description

Cluster Sales Executive

JA Resorts & Hotels | Dubai, UAE

Cluster Portfolio: JA Ocean View Hotel & JA Hatta Fort Hotel

Behind every successful sale is someone who keeps the process moving. From the first enquiry to the final confirmation, exceptional coordination, attention to detail, and timely follow-up make all the difference. If you enjoy staying organised, building relationships, and being part of a high-performing commercial team, we'd love to hear from you.

At JA Resorts & Hotels, we're looking for a proactive and detail-oriented sales professional to support our cluster sales operation across two distinctive hotel destinations. This is an excellent opportunity for someone looking to develop their commercial career while gaining exposure to Leisure, Corporate, Groups, and MICE sales.

The Role

As Cluster Sales Executive, you will provide sales support across JA Ocean View Hotel and JA Hatta Fort Hotel, ensuring enquiries, proposals, sales activities, and client communications are managed efficiently and professionally. You'll work closely with the Cluster Director of Sales and both Sales Managers, helping to drive responsiveness, maintain accurate records, and contribute to business growth.

What You'll Be Doing

• Provide coordinated sales support across both hotels and all market segments.
• Maintain and monitor sales calendars, appointments, proposals, contracts, client meetings, and follow-up activities.
• Receive and process enquiries, ensuring they are accurately recorded and assigned to the appropriate sales team member.
• Acknowledge requests promptly and help ensure agreed response-time standards are met.
• Prepare proposals, presentations, rate letters, contracts, and supporting sales documentation using approved templates.
• Follow up on outstanding proposals, contracts, documents, and client requests.
• Maintain accurate CRM records, contact databases, account ownership details, opportunities, sales activities, and next actions.
• Compile sales reports, account production summaries, pipeline updates, and market information for internal review.
• Coordinate site inspections, familiarisation trips, client meetings, trade visits, and sales events.
• Assist with prospect research, database development, and agreed outbound sales activities.
• Support an allocated portfolio of smaller accounts and enquiries under guidance from the sales team.
• Coordinate handovers of confirmed business to Reservations, Events, Finance, and Operations teams.
• Maintain sales materials, hotel fact sheets, approved offers, and promotional information.
• Help ensure a seamless guest and client experience through efficient communication and coordination.
• Protect confidential information and uphold professional standards at all times.

What Success Looks Like

You will be measured on:

• Enquiry handling and response times.
• Accuracy and quality of proposals, contracts, and sales documentation.
• Completeness and accuracy of CRM records and account information.
• Timely follow-up and management of sales activities.
• Sales reporting accuracy and administrative support effectiveness.
• Coordination of client visits, site inspections, and sales activities.
• Leads, appointments, and business generated from directly assigned opportunities.
• Positive feedback from clients, colleagues, and hotel departments.

Who You Are

• Highly organised with excellent attention to detail.
• A strong communicator with a professional and customer-focused approach.
• Comfortable managing multiple priorities and deadlines in a fast-paced environment.
• Proactive, dependable, and eager to learn.
• Someone who enjoys working collaboratively and supporting a wider team.
• Interested in developing a career in hotel sales and commercial operations.
• Confident working with data, reports, and client correspondence.

What You'll Bring

• Experience in hotel sales coordination, reservations, events, guest services, customer service, or a similar support role is preferred.
• Strong administrative, organisational, and time-management skills.
• Excellent written and spoken business English.
• Professional telephone and client communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness to learn CRM platforms, hotel sales systems, and commercial reporting tools.
• Ability to prepare professional correspondence, proposals, and presentations.
• An interest in Leisure, Corporate, Groups, and MICE sales.
• Hospitality, tourism, business, or related qualifications preferred, with equivalent practical experience considered.
• Additional language skills are advantageous.
• Ability to support activities across both hotel locations when required.

Why Join Us?

This role offers a unique opportunity to gain exposure to multiple market segments while working alongside experienced hospitality sales professionals. You'll develop commercial knowledge, client relationship skills, hotel product expertise, and hands-on experience across both Leisure and Corporate, Groups & MICE sales.

The JA Personality

At JA, we're fresh in our thinking, warm in our approach, and real in every interaction. We believe in building genuine relationships, working collaboratively, and delivering exceptional results through our shared commitment to Giving Our All.

Ready for Your Next Challenge?

Bring your organisation skills, attention to detail, and passion for hospitality. We'll provide the opportunity to learn, grow, and contribute to the success of two of the UAE's most distinctive hotel destinations.

If you enjoy supporting success, building relationships, and believe in Giving Our All, your next chapter could start here.