Cluster Sales Executive

JA Resorts & Hotels; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

JA Resorts & Hotels in Dubai seeks a proactive Cluster Sales Executive to support two hotels with enquiries, proposals, and client communications. You will work closely with the Cluster Director of Sales and Sales Managers to drive responsiveness and maintain accurate records across Leisure, Corporate, and MICE segments.

This role offers exposure to multi-market sales activities, site inspections, and client events, with opportunity to contribute to business growth and excellent guest

Qualifications

• Experience in hotel sales coordination, reservations, events, guest services, or a similar support role.
• Strong administrative, organisational and time-management skills.
• Excellent written and spoken business English.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to prepare professional correspondence, proposals, and presentations.
• Willingness to learn CRM platforms, hotel sales systems and commercial reporting tools.
• An interest in Leisure, Corporate, Groups, and MICE sales.
• Ability to support activities across both hotel locations when required.

Responsibilities

• Provide coordinated sales support across both hotels and all market segments.
• Maintain and monitor sales calendars appointments proposals contracts client meetings and follow-up activities.
• Receive and process enquiries ensuring they are accurately recorded and assigned to the appropriate sales team member.
• Acknowledge requests promptly and help ensure agreed response-time standards are met.
• Prepare proposals presentations rate letters contracts and supporting sales documentation using approved templates.
• Follow up on outstanding proposals contracts documents and client requests.
• Maintain accurate CRM records contact databases account ownership details opportunities sales activities and next actions.
• Compile sales reports account production summaries pipeline updates and market information for internal review.
• Coordinate site inspections familiarisation trips client meetings trade visits and sales events.
• Assist with prospect research database development and agreed outbound sales activities.
• Support an allocated portfolio of smaller accounts and enquiries under guidance from the sales team.
• Coordinate handovers of confirmed business to Reservations Events Finance and Operations teams.
• Maintain sales materials hotel fact sheets approved offers and promotional information.
• Help ensure a seamless guest and client experience through efficient communication and coordination.
• Protect confidential information and uphold professional standards at all times.

Skills

Sales coordination

CRM management

Proposals & presentations

English communication

Time management

Education

Hospitality or related qualifications

Tools

CRM platforms

Hotel sales systems

Microsoft Office

Job description

JA Resorts & Hotels (Dubai UAE)

Cluster Portfolio: JA Ocean View Hotel & JA Hatta Fort Hotel

Behind every successful sale is someone who keeps the process moving From the first enquiry to the final confirmation Exceptional coordination attention to detail and timely follow-up make all the difference If you enjoy staying organised building relationships and being part of a high-performing commercial team we d love to hear from you

At JA Resorts & Hotels we re looking for a proactive and detail-oriented sales professional to support our cluster sales operation across two distinctive hotel destinations This is an excellent opportunity for someone looking to develop their commercial career while gaining exposure to Leisure Corporate Groups and MICE sales

The Role

As Cluster Sales Executive you will provide sales support across JA Ocean View Hotel and JA Hatta Fort Hotel ensuring enquiries proposals sales activities and client communications are managed efficiently and professionally You ll work closely with the Cluster Director of Sales and both Sales Managers helping to drive responsiveness maintain accurate records and contribute to business growth

What You’ll Be Doing

• Provide coordinated sales support across both hotels and all market segments
• Maintain and monitor sales calendars appointments proposals contracts client meetings and follow-up activities
• Receive and process enquiries ensuring they are accurately recorded and assigned to the appropriate sales team member
• Acknowledge requests promptly and help ensure agreed response-time standards are met
• Prepare proposals presentations rate letters contracts and supporting sales documentation using approved templates
• Follow up on outstanding proposals contracts documents and client requests
• Maintain accurate CRM records contact databases account ownership details opportunities sales activities and next actions
• Compile sales reports account production summaries pipeline updates and market information for internal review
• Coordinate site inspections familiarisation trips client meetings trade visits and sales events
• Assist with prospect research database development and agreed outbound sales activities
• Support an allocated portfolio of smaller accounts and enquiries under guidance from the sales team
• Coordinate handovers of confirmed business to Reservations Events Finance and Operations teams
• Maintain sales materials hotel fact sheets approved offers and promotional information
• Help ensure a seamless guest and client experience through efficient communication and coordination
• Protect confidential information and uphold professional standards at all times

What Success Looks Like

• Enquiry handling and response times
• Accuracy and quality of proposals contracts and sales documentation
• Completeness and accuracy of CRM records and account information
• Timely follow-up and management of sales activities
• Sales reporting accuracy and administrative support effectiveness
• Coordination of client visits site inspections and sales activities
• Leads appointments and business generated from directly assigned opportunities
• Positive feedback from clients colleagues and hotel departments

Why Join Us

This role offers a unique opportunity to gain exposure to multiple market segments while working alongside experienced hospitality sales professionals You ll develop commercial knowledge client relationship skills hotel product expertise and hands‑on experience across both Leisure and Corporate Groups & MICE sales

The JA Personality

At JA we re fresh in our thinking warm in our approach and real in every interaction We believe in building genuine relationships working collaboratively and delivering exceptional results through our shared commitment to Giving Our All

Ready for Your Next Challenge

Bring your organisation skills attention to detail and passion for hospitality We ll provide the opportunity to learn grow and contribute to the success of two of the UAE s most distinctive hotel destinations

If you enjoy supporting success building relationships and belief in Giving Our All your next chapter could start here

JAResortsAndHotels JAOceanViewHotel JAHattaFortHotel ClusterSalesExecutive HotelSales HospitalityCareers SalesSupport CommercialCareers MICE CorporateSales LeisureSales BusinessDevelopment DubaiCareers FreshWarmReal GivingOurAll JoinJA HospitalityJobs CareerGrowth HiringNow

Highly organised with excellent attention to detail.

A strong communicator with a professional and customer-focused approach.

Comfortable managing multiple priorities and deadlines in a fast-paced environment.

Proactive, dependable, and eager to learn.

Someone who enjoys working collaboratively and supporting a wider team.

Interested in developing a career in hotel sales and commercial operations.

Confident working with data, reports, and client correspondence.

What You’ll Bring

• Experience in hotel sales coordination, reservations, events, guest services, customer service, or a similar support role is preferred.
• Strong administrative, organisational and time-management skills.
• Excellent written and spoken business English.
• Professional telephone and client communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness to learn CRM platforms, hotel sales systems and commercial reporting tools.
• Ability to prepare professional correspondence, proposals, and presentations.
• An interest in Leisure, Corporate, Groups, and MICE sales.
• Hospitality, tourism, business or related qualifications preferred, with equivalent practical experience considered.
• Additional language skills are advantageous.
• Ability to support activities across both hotel locations when required.