Cluster Reservations Agent - InterContinental Hotels Group Dubai Festival City

IC - Dubai Festival City (DXBHB); Dubai; On-site; AED 112,000 - 167,000; Full time

Benefits offered by this job

Room discounts

Comprehensive training

Job summary

InterContinental Hotels Group (IHG) is seeking a Cluster Reservations Agent in Dubai Festival City. You will sell IHG products, maintain knowledge of our hotels, and handle reservations by phone, fax, or email with accuracy.

The role emphasizes up-selling, data reporting, and close collaboration with Front Office and Finance for credit approvals. We value a minimum of 1 year in front office or reservations, strong English skills, Arabic language ability, and the capacity to work both

Qualifications

• 1 year of front office or reservations experience.
• Intermediate knowledge of Microsoft Office.
• Advanced in writing and speaking English.
• Knowledge of Opera is desirable.
• Knowledge of Arabic language desired.
• Ability to work independently and in a team environment.
• Ability to lead and motivate team members.

Responsibilities

• Sell IHG products and services using up-selling and suggestive selling techniques.
• Record and process reservations by phone, fax, or email.
• Record amendments to reservations (extensions, early departures, etc.).
• Prepare reservation sales reports and periodical totals.
• Monitor occupancy and inform managers of current and future rates.
• Follow up on traces and manage no-shows and cancellations daily.

Skills

Front office

Reservations experience

Microsoft Office

English proficiency

Arabic language

Opera PMS

Tools

Opera PMS

Job description

Do you see yourself as a Cluster Reservations Agent at InterContinental Hotels Group at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Promote the Hotel’s (and IHG DFC generally) products and services.
• Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.
• Develop and maintain a regular pattern of sales calls.
• Record and process reservations made by phone/fax/email.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups and conventions.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reports as requested (eg: to travel agents, business houses, F&B, Daily pick up etc.).
• Prepare reservation sales reports.
• Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.
• Following up on traces on daily basis.
• Preparing no show and cancellation on daily basis.
• Charging prepaid booking at the time of reservations with secure pay or manual.

• Performing on daily basis profile check for upcoming arrivals.

What we need from you:

• Minimum 1 year of front office or reservations experience.
• Intermediate knowledge of Microsoft Office.
• Advanced in writing and speaking English.
• Knowledge of Opera is desirable.
• Knowledge of Arabic language desired
• Ability to work both independently and within a team environment.

• Ability to lead and motivate team members.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.