Luxury Front Desk Lead - World-Class Guest Experience

IHG Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Room discounts

Extensive training and development

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent for InterContinental Dubai Festival City to welcome guests, manage check-ins/outs and deliver warm, personalized service in a luxury setting.

Join a world-class hospitality group offering extensive training, career progression, and staff benefits including room discounts and superior development opportunities across a global portfolio.

Qualifications

• Must have similar experience working in either a luxury restaurant or a 5* hotel environment
• Must have strong communication skills
• Ability to lead a large team
• Committed to serving food of the highest quality
• Has a passion for cooking and creating new menu

Responsibilities

• Communicates politely and displays courtesy to guests and colleagues
• Provides direction to cooks, kitchen attendants, and stewards
• Communicates difficulties, guest comments and information to superiors
• Establishes and maintains effective working relationships
• Attends daily briefings and training sessions
• Prepares in advance food, beverages, materials and equipment for service
• Maintains a clean and hygienic work area
• Works under pressure and complies with food safety standards
• Follows hotel and department regulations and safety procedures
• Logs security incidents and accidents as required

Skills

Strong communication skills

Team leadership

Guest service excellence

Customer-focused

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent for InterContinental Dubai Festival City to welcome guests, manage check-ins/outs and deliver warm, personalized service in a luxury setting.

Join a world-class hospitality group offering extensive training, career progression, and staff benefits including room discounts and superior development opportunities across a global portfolio.