Club Operations & Guest Experience Manager (Dubai)

Flip retail; Dubai; On-site; AED 81,000 - 97,000; Full time

Job summary

Flip retail in Dubai seeks a club operations manager to oversee daily service, team coordination, and security. You will handle member reception, collect feedback promptly, and ensure adherence to internal policies.

The role requires fluent Mandarin Chinese and ability to converse in basic English; experience in luxury hospitality and sommelier knowledge are valued. Applicants should be ready to engage with high-end clientele in a premium environment.

Qualifications

• Fluent in Mandarin Chinese; able to hold basic conversations in English.
• Strong character, charisma, and attentive demeanor.
• Experience in service management within luxury venues (e.g., whisky bars).
• Understanding of the tobacco and alcohol industry; knowledge of cigars and spirits; sommelier certification is a plus.

Responsibilities

• Oversee day-to-day club operations, service, and security.
• Manage reception and promptly collect members' feedback and relay enhancements.
• Adhere to company policies and internal procedures.
• Liaise with the company, regularly report status, improve team processes, and deliver data/statistics.

Skills

Mandarin Chinese

Basic English

Customer service management

Sommelier certification

Tobacco & alcohol knowledge

High-end hospitality experience

Job description

Flip retail in Dubai seeks a club operations manager to oversee daily service, team coordination, and security. You will handle member reception, collect feedback promptly, and ensure adherence to internal policies.

The role requires fluent Mandarin Chinese and ability to converse in basic English; experience in luxury hospitality and sommelier knowledge are valued. Applicants should be ready to engage with high-end clientele in a premium environment.