Cloud Kitchens Manager - Cluster Operations

Talabat; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Talabat is seeking a Cloud Kitchens Manager - Cluster Operations in Dubai, United Arab Emirates to lead a multi-site cloud-kitchen network, drive cost efficiency and maintain food-safety standards across partner brands.

The role oversees several kitchen locations, coordinates across brands, manages P&L performance, optimizes utilization, and develops teams to deliver fast, reliable service in a high-volume delivery environment.

Qualifications

• Experience in quick-service or cloud-kitchen operations.
• Leading supervisors and dispatchers across multi-site operations.
• Strong understanding of restaurant P&L and operating costs.
• Proficiency in Excel and analytics tools (Looker/Tableau).

Responsibilities

• Oversee daily activity across multiple cloud-kitchen locations.
• Maintain standards for service speed, quality and execution.
• Review P&L results and identify causes of underperformance.
• Introduce measures that reduce food and operational wastage.
• Coordinate with partner representatives and ensure regulatory compliance.
• Lead supervisors and dispatchers across locations.
• Organize rotating shifts according to volume.
• Ensure smooth coordination between kitchen and delivery activities.
• Drive initiatives to increase revenue and kitchen utilization.
• Deliver the commercial and operating targets assigned to the cluster.

Skills

Cloud-kitchen operations

Multi-site cluster management

P and L management

High-volume food operations

Shift planning

Frontline team leadership

Partner relationship management

Food-safety compliance

Municipal health regulations

Looker

Tableau

Microsoft Excel

Vendor-delay monitoring

Tools

Microsoft Excel

Looker

Tableau

Job description

Cloud Kitchens Manager - Cluster Operations

Location: Dubai, United Arab Emirates

Industry: Restaurant Food Service

Function: Restaurant Management

Experience: Not specified

Job Type: Full-time

Position Overview

The Cloud Kitchens Manager - Cluster Operations position in Dubai, United Arab Emirates is a multi-site leadership opportunity within the Restaurant Food Service industry. talabat is seeking a commercially focused operations manager to lead a cluster of cloud kitchens, improve financial performance and maintain consistent service, partner and food-safety standards.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Restaurant Food Service

Function: Restaurant Management

Salary: 18000-28000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

Cloud kitchens combine restaurant production, dispatch operations and delivery-platform performance within a demanding service environment. This manager will oversee several kitchen locations while balancing partner expectations, frontline-team productivity, cost control and regulatory compliance. Strong operating discipline will improve kitchen utilization and help restaurant brands deliver reliable customer experiences.

Key Responsibilities

The manager will maintain daily control across the cluster while building the processes and team capability needed for sustainable growth.

• Oversee daily activity across multiple cloud-kitchen locations.
• Maintain consistent standards for service speed, quality and execution.
• Take ownership of the cluster 's financial performance.
• Review P and L results and identify causes of underperformance.
• Introduce measures that reduce food and operational wastage.
• Control utility consumption and improve resource deployment.
• Develop initiatives that increase revenue and kitchen utilization.
• Deliver the commercial and operating targets assigned to the cluster.
• Lead supervisors and dispatchers working across different locations.
• Organize rotating shifts according to volume and service requirements.
• Establish clear accountability for operational KPIs.
• Coach frontline employees and strengthen their decision-making ability.
• Ensure smooth coordination between kitchen and delivery activities.
• Act as the primary contact for restaurant brands in the cluster.
• Build collaborative relationships with partner representatives.
• Resolve daily operating issues before they affect service continuity.
• Manage partner concerns and negotiate practical solutions.
• Improve relationship scores and support long-term partner satisfaction.
• Enforce municipal health requirements at every kitchen location.
• Apply recognized food-safety benchmarks and corporate HSE standards.
• Conduct routine internal audits and address non-compliance immediately.
• Maintain zero tolerance for serious food-safety or workplace-safety violations.
• Coordinate with talabat 's internal food-safety specialists.
• Maintain effective working relationships with local authorities.
• Track preparation time, vendor delays and failed-order rates.
• Monitor contact rates, partner ratings and other service indicators.
• Investigate performance discrepancies and identify their operational causes.
• Develop corrective action plans with cross-functional stakeholders.
• Review progress and confirm that agreed improvements are sustained.

Ideal Profile

The role requires substantial operational experience within quick-service restaurants, multi-site restaurant clusters or cloud-kitchen networks. Candidates should have managed high-volume food operations, inventory optimization, wastage reduction and productivity-improvement programs. Applicants must be capable of leading supervisors and dispatchers working rotating shifts. Strong commercial understanding of restaurant P and L performance, operating costs and revenue improvement is essential. The ideal candidate will remain effective during service pressure, resolve unexpected bottlenecks and communicate constructively with restaurant brands, suppliers and internal teams. Experience with Microsoft Excel, artificial-intelligence tools, Looker or Tableau is strongly preferred.

Skills Set

• Cloud-kitchen operations
• Multi-site cluster management
• Quick-service restaurant operations
• Restaurant P and L management
• Kitchen utilization
• Revenue optimization
• Wastage control
• Utility cost management
• Inventory optimization
• High-volume food operations
• Shift planning
• Frontline team leadership
• Dispatcher management
• Partner relationship management
• Conflict resolution
• Food-safety compliance
• Municipal health regulations
• HSE standards
• Internal kitchen audits
• Order-preparation time analysis
• Vendor-delay monitoring
• Failed-order analysis
• Microsoft Excel
• Looker
• Tableau

Why Join Us

This role offers broad ownership across people, partners, financial performance and food safety. It provides an experienced restaurant operator with the opportunity to shape how a modern cloud-kitchen network performs while supporting multiple brands and high-frequency delivery demand.

About the Company

talabat is a leading on-demand food and quick-commerce platform with operations across several Middle Eastern markets. The company uses technology, logistics and local partnerships to create convenient customer experiences while supporting restaurants, local shops and riders.