Cloud & Cybersecurity Project Leader for Customer Success

Akamai Technologies GmbH; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

Akamai Technologies GmbH is seeking a Technical Project Manager based in Dubai, UAE. In this high-impact role, you will be the trusted advisor to customers, managing engagement with our platform across various industries.

Your responsibilities will include advocating best practices, serving as the primary point of contact for customers, and ensuring continuous improvement in service delivery. The ideal candidate will have experience managing technical projects, outstanding communication skills, and fluency in Arabic and English.

Akamai offers benefits that support health, well-being, finances, and life beyond work.

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Qualifications

• Experience in a customer-facing role within the information technology industry.
• Experience managing and delivering technical customer projects successfully.
• Understanding of network, web performance, and application/network security technologies.
• Ability to manage multiple priorities.
• Excellent communication skills.
• Fluency in both Arabic and English.

Responsibilities

• Advocate best practices for customer and internal teams during product implementation.
• Be the central point of contact for customers and lead the account team.
• Partner with the business for integration efficiency and high-quality service.
• Identify service enhancements and potential problems for continuous improvement.
• Communicate with internal and external stakeholders to share information.

Skills

Customer-facing experience

Project management

Network/web performance knowledge

Application/network security understanding

Communication skills

Fluency in Arabic and English

Job description

Akamai Technologies GmbH is seeking a Technical Project Manager based in Dubai, UAE. In this high-impact role, you will be the trusted advisor to customers, managing engagement with our platform across various industries.

Your responsibilities will include advocating best practices, serving as the primary point of contact for customers, and ensuring continuous improvement in service delivery. The ideal candidate will have experience managing technical projects, outstanding communication skills, and fluency in Arabic and English.

Akamai offers benefits that support health, well-being, finances, and life beyond work.

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