Technical Project Manager (cloud/cybersecurity) - UAE Nationals Only

Akamai Technologies GmbH; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

Akamai Technologies GmbH is seeking a Technical Project Manager based in Dubai, UAE. In this high-impact role, you will be the trusted advisor to customers, managing engagement with our platform across various industries.

Your responsibilities will include advocating best practices, serving as the primary point of contact for customers, and ensuring continuous improvement in service delivery. The ideal candidate will have experience managing technical projects, outstanding communication skills, and fluency in Arabic and English.

Akamai offers benefits that support health, well-being, finances, and life beyond work.

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Qualifications

• Experience in a customer-facing role within the information technology industry.
• Experience managing and delivering technical customer projects successfully.
• Understanding of network, web performance, and application/network security technologies.
• Ability to manage multiple priorities.
• Excellent communication skills.
• Fluency in both Arabic and English.

Responsibilities

• Advocate best practices for customer and internal teams during product implementation.
• Be the central point of contact for customers and lead the account team.
• Partner with the business for integration efficiency and high-quality service.
• Identify service enhancements and potential problems for continuous improvement.
• Communicate with internal and external stakeholders to share information.

Skills

Customer-facing experience

Project management

Network/web performance knowledge

Application/network security understanding

Communication skills

Fluency in Arabic and English

Job description

Job overview

Do you relish the prospect of providing end to end support across multiple product suites such as Cloud, AI and Cybersecurity?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty around the Middle East?

Join our prestigious Professional Services team

Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to improve for our customers and team.

Become a trusted advisor

As a Technical Project Manager, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact environment you'll be project managing, problem-solving and building close relationships with customers across many industries.

Responsibilities

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Do what you love

To be successful in this role you will:

• Demonstrate experience in a customer-facing role within the information technology industry
• Show some experience of managing and delivering technical customer projects successfully
• Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies
• Demonstrate experience in managing multiple priorities
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Be fluent in Arabic and English

Benefits at Akamai

We support your health, well-being, finances, and life beyond work.