Clinic Experience & Operations Coordinator

SSBZHospital; Sharjah; On-site; AED 100,440 - 145,080; Full time

Job summary

Sheikh Sultan bin Zayed Hospital in the United Arab Emirates seeks a patient services coordinator to manage appointments, referrals, and admissions while ensuring a smooth patient journey.

The role requires vocational/technical education, three years of relevant experience, and fluency in English and Arabic. Strong Microsoft Office skills and a customer-focused, culturally sensitive approach are essential.

Qualifications

• Three years of similar experience.
• Strong organization skills and understanding of medical terminology.
• Ability to communicate with patients in a culturally sensitive manner.
• Proficiency with Microsoft Office.
• Fluency in written and spoken English and Arabic.

Responsibilities

• Coordinate patient appointments, follow-ups, referrals, and admissions to ensure a seamless patient journey.
• Manage clinic schedules and optimize appointment utilization.
• Support patients and families with visit information, guidance, and timely communication.
• Process referrals, pre-authorizations, and related documentation accurately and efficiently.
• Collaborate with internal and external stakeholders to deliver exceptional patient service.
• Support clinic operations, including reporting, audits, inventory, and procurement activities.
• Ensure compliance with quality, safety, infection control, and regulatory requirements.
• Contribute to continuous improvement initiatives and foster a positive team environment.

Skills

Strong organization

MS Office proficiency

English & Arabic fluency

Education

Vocational / Technical education

Tools

MS Office Suite

Job description

Sheikh Sultan bin Zayed Hospital in the United Arab Emirates seeks a patient services coordinator to manage appointments, referrals, and admissions while ensuring a smooth patient journey.

The role requires vocational/technical education, three years of relevant experience, and fluency in English and Arabic. Strong Microsoft Office skills and a customer-focused, culturally sensitive approach are essential.