Clinic Coordinator

SSBZHospital; Sharjah; On-site; AED 100,440 - 145,080; Full time

Job summary

Sheikh Sultan bin Zayed Hospital in the United Arab Emirates seeks a patient services coordinator to manage appointments, referrals, and admissions while ensuring a smooth patient journey.

The role requires vocational/technical education, three years of relevant experience, and fluency in English and Arabic. Strong Microsoft Office skills and a customer-focused, culturally sensitive approach are essential.

Qualifications

• Three years of similar experience.
• Strong organization skills and understanding of medical terminology.
• Ability to communicate with patients in a culturally sensitive manner.
• Proficiency with Microsoft Office.
• Fluency in written and spoken English and Arabic.

Responsibilities

• Coordinate patient appointments, follow-ups, referrals, and admissions to ensure a seamless patient journey.
• Manage clinic schedules and optimize appointment utilization.
• Support patients and families with visit information, guidance, and timely communication.
• Process referrals, pre-authorizations, and related documentation accurately and efficiently.
• Collaborate with internal and external stakeholders to deliver exceptional patient service.
• Support clinic operations, including reporting, audits, inventory, and procurement activities.
• Ensure compliance with quality, safety, infection control, and regulatory requirements.
• Contribute to continuous improvement initiatives and foster a positive team environment.

Skills

Strong organization

MS Office proficiency

English & Arabic fluency

Education

Vocational / Technical education

Tools

MS Office Suite

Job description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale. Sheikh Sultan bin Zayed Hospital is a state-of-the-art hospital serving Abu Dhabi’s Northern Emirates. With 200+ beds and JCI accreditation, it delivers world-class, community-focused care. By leveraging cutting-edge technologies and the expertise of M42’s renowned network (including Imperial College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubai, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.

Responsibilities

• Coordinate patient appointments, follow-ups, referrals, and admissions to ensure a seamless patient journey.
• Manage clinic schedules and optimize appointment utilization.
• Support patients and families with visit information, guidance, and timely communication.
• Process referrals, pre-authorizations, and related documentation accurately and efficiently.
• Collaborate with internal and external stakeholders to deliver exceptional patient service.
• Support clinic operations, including reporting, audits, inventory, and procurement activities.
• Ensure compliance with quality, safety, infection control, and regulatory requirements.
• Contribute to continuous improvement initiatives and foster a positive team environment.

Qualifications

• Vocational / Technical education.
• Three (3) years of similar experience.
• Strong organization skills and an understanding of medical terminology.
• Ability to communicate and relay messages to patients in a culturally sensitive manner.
• Proficiency with Microsoft Office suite.
• Fluency in written and spoken in English and Arabic.