Client Support Specialist | Remote

Malow Recruits; Abu Dhabi; Remote; AED 67.000 - 89.000; Vollzeit

Benefits dieser Stelle

Wellness and fitness stipend

Life insurance coverage

Flexible working hours

Paid parental leave

Home office equipment budget

Zusammenfassung

Malow Recruits in the United Arab Emirates is seeking a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role. You will handle inquiries across channels, troubleshoot issues, and maintain detailed records to ensure a consistent, reliable client experience.

The role requires strong communication and problem-solving skills, the ability to work independently from home, and a customer-focused mindset.

Qualifikationen

• Strong communication and interpersonal skills.
• Customer-facing or support experience preferred.
• Comfortable with support/ticketing software.
• Strong problem-solving skills.
• Able to work independently remotely.

Aufgaben

• Handle client inquiries and requests across channels.
• Give accurate info and troubleshoot client issues.
• Keep detailed records of client interactions.
• Build strong client relationships through consistent service.
• Work with internal teams on escalated issues.

Kenntnisse

Communication

Customer-facing experience

Ticketing software

Tools

Support ticketing software

Jobbeschreibung

About the Role We're hiring a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role.

Key Responsibilities

• Handle client inquiries and requests across channels
• Give accurate info and troubleshoot client issues
• Keep detailed records of client interactions
• Build strong client relationships through consistent service
• Work with internal teams on escalated issues

Requirements

• Strong communication and interpersonal skills
• Client-facing or support experience preferred
• Comfortable with support/ticketing software
• Strong problem-solving skills
• Able to work independently remotely

Benefits

• Wellness and fitness stipend
• Life insurance coverage
• Flexible working hours
• Paid parental leave
• Home office equipment budget