Client Support Specialist | Remote

WLWHr Ltd; Abu Dhabi; A distancia; AED 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness and fitness stipend

Life insurance coverage

Flexible working hours

Paid parental leave

Home office equipment budget

Descripción de la vacante

WLWHr Ltd. is hiring a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role. You will handle inquiries across channels, provide accurate information, and troubleshoot issues.

You will keep detailed records of interactions and build strong relationships through consistent service, collaborating with internal teams on escalated cases. This role offers flexible hours and a focus on customer success from home.

Formación

• Excellent communication and interpersonal skills.
• Client-facing or support experience preferred.
• Comfortable with support/ticketing software.
• Strong problem-solving skills.
• Able to work independently in a remote role.

Responsabilidades

• Handle client inquiries and requests across channels
• Give accurate info and troubleshoot client issues
• Keep detailed records of client interactions
• Build strong client relationships through consistent service
• Work with internal teams on escalated issues

Conocimientos

Strong communication

Client-facing experience

Ticketing software proficiency

Problem-solving skills

Remote work ability

Descripción del empleo

About the Role We're hiring a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role.

Key Responsibilities

• Handle client inquiries and requests across channels
• Give accurate info and troubleshoot client issues
• Keep detailed records of client interactions
• Build strong client relationships through consistent service
• Work with internal teams on escalated issues

Requirements

• Strong communication and interpersonal skills
• Client-facing or support experience preferred
• Comfortable with support/ticketing software
• Strong problem-solving skills
• Able to work independently remotely

Benefits

• Wellness and fitness stipend
• Life insurance coverage
• Flexible working hours
• Paid parental leave
• Home office equipment budget