Client Solutions Manager, Global Ad Solutions - Utilities

TikTok; United Arab Emirates; On-site; AED 180,000 - 260,000; Full time

Job summary

TikTok is seeking a Client Solutions Manager within its Global Business Solutions (GBS) team to drive post-sale client relationships and revenue for advertisers. You will become an expert in TikTok solutions, guiding upsells and educating clients about product updates to optimize outcomes.

Success requires a client-first mindset, strong analytics, and the ability to craft data-driven, consultative solutions across agencies and brands.

Qualifications

• 5+ years of campaign management experience.
• Mobile marketing background with familiarity with KPIs.
• Experience in account management and/or client services in digital marketing or ad tech.
• Experience with auction-based ad networks.
• Strong analytical skills to identify data-driven insights.
• Background in performance advertising, managing complex and scaling challenges.
• Experience diagnosing and solving technical problems with product and engineering teams.

Responsibilities

• Manage and grow post-sale client relationships and revenue for advertisers.
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs.
• Grow revenue, educate and lead upsell conversations with clients post initial sale.
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies.
• Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results.
• Identify optimization opportunities for improving performance.
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
• Consult and coach clients and agencies to achieve greater results on TikTok solutions.

Skills

Campaign management

Mobile marketing KPIs

Account management / client services

Auction-based ad networks

Analytical skills

Performance advertising

Technical problem-solving with product

Job description

TikTok is seeking a Client Solutions Manager within its Global Business Solutions (GBS) team to drive post-sale client relationships and revenue for advertisers. You will become an expert in TikTok solutions, guiding upsells and educating clients about product updates to optimize outcomes.

Success requires a client-first mindset, strong analytics, and the ability to craft data-driven, consultative solutions across agencies and brands.