Client Services Officer (MENA)

Tickmill; United Arab Emirates; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Employee Training & Development

Birthday benefits

Loyalty benefits

Job summary

Tickmill is seeking a motivated Customer Support Specialist for our UAE office. You will provide professional assistance to clients via phone, email, live chat, and other channels, handling account inquiries and trading platform issues.

The role requires at least 1 year in regulated financial services, fluency in Arabic and English, and a university degree. Evening shifts (15:00–23:00 Dubai Time) are offered with opportunities for growth.

Qualifications

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in Arabic and English, both written and spoken.
• College or University degree.

Responsibilities

• Provide professional support to clients via phone, email, live chat, and other communication channels.
• Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries.
• Resolve issues related to trading platforms, account management, trade execution, and technical functionality.
• Build and maintain strong client relationships through proactive communication and ongoing support.
• Identify client needs and provide tailored solutions to enhance satisfaction and retention.

Skills

Arabic

English

Customer Support

Sales

Financial products

Education

College or University degree

Tools

Microsoft Office

Job description

About Tickmill

Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options). Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields. Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers!

What the job looks like?

• Provide professional support to clients via phone, email, live chat, and other communication channels.


• Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries.


• Resolve issues related to trading platforms, account management, trade execution, and technical functionality.


• Build and maintain strong client relationships through proactive communication and ongoing support.


• Identify client needs and provide tailored solutions to enhance satisfaction and retention.


• Educate clients on the company's products, trading platforms, tools, and available resources.


• Ensure all client interactions are handled in accordance with company policies and regulatory requirements.

What will you need to be able to do the job?

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.


• Fluent in Arabic and English, both written and spoken.


• College or University degree.


• Strong attention to detail, organizational, and communication skills.


• Good knowledge of Microsoft Office applications.


• High level of professionalism, strong work ethic, self-motivation, and team spirit.


• Positive, can-do attitude.


• Flexibility to work on public holidays.


• Availability to work the evening shifts only (15:00 - 23:00 Dubai Time Zone).


• Any additional language will be considered as an advantage.


• Deep understanding and experience with financial products and ETDs such as Futures & Options.

By joining us, you can expect:

• Unique Opportunity for a career in a global, fast-growing company.


• Attractive remuneration package based on qualifications and experience.


• Opportunities to learn and grow through our “Employee Training & Development program”.


• Birthday and Loyalty benefits.

What to expect from our recruitment process:

• First interview with hiring managers or an HR call


• Task Assessment


• Final interview with top management

Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

Originally posted on Himalayas