Account Manager

LYNX International; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A multi-vertical group in Dubai is seeking an experienced Account Manager to serve as the main point of contact for client accounts across various services. The role demands excellent communication and coordination skills, managing day-to-day client interactions, ensuring service delivery, and resolving issues proactively. Candidates should have 5–7 years of account management experience and must be based in the UAE or familiar with the UAE business environment.

Qualifications

• 5–7 years of hands-on experience in account management, preferably across multiple business verticals.
• Proven ability to manage client relationships, contracts, and deliverables end-to-end.
• Strong understanding of B2B service operations and client reporting.

Responsibilities

• Serve as the primary account holder for key clients across all business units.
• Ensure end-to-end management of client deliverables, SLAs, and feedback loops.
• Act as a liaison between clients and internal teams to align expectations.

Skills

Account management

Client relationship management

Interpersonal skills

Negotiation

Organizational skills

MS Office Suite

Education

Bachelor's degree in Business, Finance, or a related field

Tools

CRM tools

Job description

Overview

We are seeking an experienced and versatile Account Manager to serve as the central point of contact for all client accounts across our group activities, including facility management, real estate services, and global trading. This is a strategic client-facing role that requires excellent communication, coordination, and project oversight skills.

You will manage the day-to-day client interactions, ensure service delivery across departments, resolve issues promptly, and work with cross-functional teams to maintain high satisfaction levels. Your success will be measured by client retention, upselling effectiveness, and the smooth execution of deliverables across verticals.

Responsibilities

• Serve as the primary account holder for key clients across all LYNX business units
• Ensure end-to-end management of client deliverables, SLAs, and feedback loops
• Act as a liaison between clients and internal teams to align expectations and execution
• Track account performance, generate periodic reports, and identify upsell opportunities
• Lead client review meetings, presentations, and performance updates
• Collaborate with operations, finance, and senior leadership for contract renewals and new proposals
• Manage customer escalations and follow up on issue resolutions proactively
• Contribute to improving internal processes that enhance client experience

Requirements

• 5–7 years of hands-on experience in account management, preferably across multiple business verticals
• Proven ability to manage client relationships, contracts, and deliverables end-to-end
• Background in Real Estate, Facilities Management, Contracting, or Trading is preferred
• Strong understanding of B2B service operations and client reporting
• Excellent interpersonal, negotiation, and organizational skills
• Advanced proficiency in MS Office Suite, CRM tools, and financial documentation
• Bachelor's degree in Business, Finance, or a related field
• Must be based in UAE or have deep familiarity with the UAE business environment

About the Company

Lynx International is a multi-vertical group headquartered in Dubai Production City, specializing in Real Estate Services, Integrated Facility Management, Technical Contracting, Interior Decor Fit-outs and Global Trading. With an ambitious vision to “Reimagine Real Estate Operations – Sustainably. Intelligently. Seamlessly.” we deliver cutting-edge, cost-efficient, and AI-integrated solutions to landlords, developers, and enterprises across the UAE, MENA and ASIA region.

Our global trading division sources high-demand products ranging from electric vehicles to smart home systems and luxury furnishings, while our facilities arm focuses on TFM, retrofits, and energy-efficient building operations. Backed by visionary leadership and empowered by operational excellence, LYNX International is fast becoming a disruptive force in the real estate and B2B services industry.