Client Service Associate (Part-Time)– UAE Nationals, Abu Dhabi

Richemont Iberia SL; Dubai; On-site; AED 45,000 - 75,000; Part time

Benefits offered by this job

Commission

Bonus

Job summary

Cartier in Dubai is seeking a Part-time Client Service Associate to deliver an exceptional after-sales experience for clients. You will act as the main point of contact for service inquiries, guiding clients through repair and service processes with clarity and care, while monitoring files and ensuring timely follow-up with the client and the boutique.

The role requires strong communication, fluent English, and a passion for luxury jewelry and watches.

Qualifications

• Minimum 3 years’ experience in client service (luxury is a plus).
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities with attention to detail.
• Fluency in English (Arabic or French is a plus).

Responsibilities

• Provide exceptional after-sales service and support to clients.
• Act as the main point of contact for service-related inquiries.
• Guide clients through repair and service processes with clarity and care.
• Monitor service files and ensure timely follow-up and communication.
• Support the boutique and watchmaker in delivering a smooth service experience.
• Contribute to client satisfaction and after-sales performance.

Skills

Client service

Communication

Interpersonal skills

Multitasking

CRM

MS Office

Tools

CRM

MS Office

Job description

HOW WILL YOU MAKE AN IMPACT?

Join Cartier as a Client Service Associate and play a key role in delivering a seamless after-sales experience. As an ambassador of the Maison, you will support clients throughout their service journey, ensuring every interaction reflects Cartier’s standards of excellence.

As a UAE National, this role offers the opportunity to gain hands‑on experience within a global luxury environment, working closely with experienced teams and engaging with a diverse clientele.

WHAT WILL BE YOUR MISSION?

• Provide exceptional after-sales service and support to clients
• Act as the main point of contact for service-related inquiries
• Guide clients through repair and service processes with clarity and care
• Monitor service files and ensure timely follow-up and communication
• Support the boutique and watchmaker in delivering a smooth service experience
• Contribute to client satisfaction and after-sales performance

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum 3 years’ experience in client service (luxury is a plus)
• Strong communication and interpersonal skills
• Ability to manage multiple priorities with attention to detail
• Interest in jewellery, watches, and after-sales service
• Comfortable using systems and tools (MS Office, CRM)
• Fluency in English (Arabic or French is a plus)

PART-TIME CONTRACT

Part-time permanent role with a structured compensation package, including commission and bonus.

YOUR JOURNEY WITH US

If selected, you will be contacted for an introductory conversation, followed by meetings with the Hiring Manager and HR.