Client Retention Specialist

Remotedxb; Dubai; On-site; AED 78,120 - 122,760; Full time

Benefits offered by this job

Health, dental, and vision programs

Generous PTO and holidays

401(k) matching program

Career development and training

Merit advancement opportunities

Job summary

Beyond Finance seeks a retention specialist in Dubai to educate clients about debt relief programs and guide them through the process. You will handle high call volumes, document interactions in CRM, and tailor debt-free options.

You will focus on retaining at-risk customers, meeting retention targets, and delivering best-in-class service across phone and digital channels, with growth opportunities.

Qualifications

• Experience in retention, sales, or collections.
• Ability to handle high call volumes in a fast-paced environment.
• Proficiency with CRM systems.
• Strong negotiation and deescalation skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Educate clients about the financial hardship debt program and its benefits
• Empathize with and deescalate upset clients regarding their financial situations
• Use CRM systems to maintain accurate records of client interactions and progress
• Analyze client financial situations to determine appropriate debt‑free options
• Develop customized solutions to retain at‑risk customers in the program
• Meet or exceed retention targets to earn commissions
• Provide best‑in‑class customer service via phone and other communication tools

Skills

Retention/Sales/Collections

Negotiation & De-escalation

Verbal & Written Communication

Problem Solving & Multitasking

High call-volume experience

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Responsibilities

• Educate clients about the financial hardship debt program and its benefits
• Empathize with and deescalate upset clients regarding their financial situations
• Use CRM systems to maintain accurate records of client interactions and progress
• Analyze client financial situations to determine appropriate debt‑free options
• Develop customized solutions to retain at‑risk customers in the program
• Meet or exceed retention targets to earn commissions
• Provide best‑in‑class customer service via phone and other communication tools

Requirements

• Experience in Retention, Sales, or Collections
• High school diploma or equivalent
• Ability to handle high call volumes in a fast‑paced environment
• Proficiency with CRM systems
• Strong negotiation and deescalation skills
• Excellent verbal and written communication skills
• Strong problem‑solving and multitasking abilities

Benefits

• Health, dental, and vision programs with employer contributions
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development and training

About the Company

Beyond Finance helps Americans escape the cycle of debt through compassionate, individualized care and customized financial solutions.