Customer Service Representative

Remotedxb; Dubai; On-site; AED 78,120 - 122,760; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health benefits

401(k) matching

Roth option

PTO

Paid holidays

Sabbatical

Parental leave

Recognition program

Charitable matching

Volunteer day

Job summary

Enova International, a leading fintech company, is hiring for a customer service role that supports customers via phone and online channels. The position emphasizes rapid response, product education, and accurate account handling in a remote setting.

The ideal candidate excels in clear communication, active listening, and working comfortably in a high-volume environment, with a focus on delivering exceptional service and timely issue resolution.

Qualifications

• Experience in fast-paced customer service environments.
• Exceptional communication and active listening skills.
• Ability to thrive in a high-volume environment.
• Proficiency with new technology and ability to work remotely.

Responsibilities

• Respond to incoming customer calls, addressing questions and providing service.
• Manage and respond to all customer inquiries and offer product education.
• Handle payment processing, create payment plans, and address account-related matters.
• Maintain exceptional customer service standards through effective communication.
• Keep customer accounts meticulously updated with accurate information.

Skills

Fast-paced environments

Excellent communication

Active listening

High-volume work

Tech-savvy

Job description

Responsibilities

• Respond to incoming customer calls, addressing questions and providing service
• Manage and respond to all customer inquiries and offer product education
• Handle payment processing, create payment plans, and address account‑related matters
• Maintain exceptional customer service standards through effective communication
• Keep customer accounts meticulously updated with accurate information

Requirements

• Experience in fast‑paced customer service environments
• Exceptional communication and active listening skills
• Ability to thrive in a high‑volume environment
• Proficiency with new technology and ability to work remotely
• Prior call center experience is a plus

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a Roth option
• PTO and paid holidays
• Sabbatical program and summer hours for eligible roles
• Paid parental leave
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

About the Company

Enova International is a leading financial technology company that provides online financial services through its AI and machine learning‑powered Colossus platform, creating accessible credit for millions.