Relationship Support Manager

QatarYello; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

QatarYello in Dubai offers a role supporting Relationship Managers with client onboarding, KYC, and AML compliance for a corporate banking portfolio. You will maintain Salesforce records, manage documentation, and prepare MI and client materials.

The position focuses on onboarding, due diligence, risk reviews, and identifying new business opportunities while delivering excellent client service in a fast-paced financial services environment.

Qualifications

• UAE National
• Experience in banking or financial services
• Strong organizational and multitasking abilities
• Proficiency in managing client accounts and documentation
• Knowledge of compliance and regulatory standards in financial services
• Excellent communication and problem‑solving skills
• Attention to detail and a proactive approach to work

Responsibilities

• Support Relationship Managers in managing and servicing a portfolio of corporate banking clients.
• Lead client onboarding and product setup, ensuring accurate system and account creation.
• Coordinate KYC documentation, refreshes, and AML compliance requirements.
• Assist with Enhanced Due Diligence, account screening, and risk-related reviews.
• Maintain Salesforce records, monitor sales pipelines, and track business leads.
• Provide day‑to‑day client service, handle queries, and support deposit management activities.
• Prepare management information (MI), client presentations, and materials for customer meetings.
• Support relationship planning, annual client reviews, and customer satisfaction initiatives.
• Identify new business opportunities and maintain a database of prospective corporate clients.

Skills

Organizational skills

Multitasking

Communication skills

Problem solving

Attention to detail

Proactive approach

Tools

Salesforce

Job description

A financial services organisation based in Dubai.

• Support Relationship Managers in managing and servicing a portfolio of corporate banking clients.
• Lead client onboarding and product setup, ensuring accurate system and account creation.
• Coordinate KYC documentation, refreshes, and AML compliance requirements.
• Assist with Enhanced Due Diligence, account screening, and risk-related reviews.
• Maintain Salesforce records, monitor sales pipelines, and track business leads.
• Provide day‑to‑day client service, handle queries, and support deposit management activities.
• Prepare management information (MI), client presentations, and materials for customer meetings.
• Support relationship planning, annual client reviews, and customer satisfaction initiatives.
• Identify new business opportunities and maintain a database of prospective corporate clients.

• Must be a UAE National
• Experience in the banking or financial services industry.
• Strong organizational and multitasking abilities.
• Proficiency in managing client accounts and documentation.
• Knowledge of compliance and regulatory standards in financial services.
• Excellent communication and problem‑solving skills.
• Attention to detail and a proactive approach to work.