Client Relationship Manager / Client Support / Junior Account Executive

LT Foods UK; Abu Dhabi; Hybrid; AED 90,000 - 150,000; Full time

Benefits offered by this job

Remote/hybrid working options

Career development

Professional environment

Job summary

LT Foods UK in the United Arab Emirates is seeking a Client Relationship Manager to cultivate and sustain strong client partnerships, coordinate service delivery, and drive business growth. The role emphasizes effective communication, negotiations, and cross-functional collaboration across sales, operations, finance, and support teams.

You will manage client inquiries, proposals, and account activities while maintaining confidentiality and promoting high-quality service.

Qualifications

• Demonstrated ability to build and maintain long-term client relationships.
• Strong communication and interpersonal skills for client engagement.
• Experience coordinating service delivery across multiple internal teams.

Responsibilities

• Build and maintain positive long-term relationships with existing and prospective clients.
• Serve as primary contact for assigned client accounts and enquiries.
• Coordinate onboarding, activation, and ongoing relationship management activities.

Skills

Client relationship mgmt

Communication

Negotiation

Account management

Multi-tasking

Team collaboration

Education

Bachelor's degree

Business-related degree

Tools

CRM software

MS Office

Job description

Work Arrangement: Remote / Hybrid Options Available, Subject to Employer Requirements

Client Relationship Manager

Location: United Arab Emirates (UAE)

Work Arrangement: Remote / Hybrid Options Available, Subject to Employer Requirements

Employment Type: Full-time / Part-time

About the Role

We are seeking a professional, relationship-focused, and results-driven Client Relationship Manager to build and maintain strong client relationships, understand client needs, coordinate service delivery, and contribute to long-term client satisfaction and business growth within the United Arab Emirates.

This role is ideal for individuals with strong communication, interpersonal, negotiation, organizational, and relationship management skills, together with an interest in client engagement, account management, business development, service coordination, and customer retention.

The successful candidate will serve as a key point of contact for assigned clients, communicate through telephone calls, emails, online meetings, messaging platforms, and other digital communication channels, and ensure that client enquiries, service requests, and business requirements are handled professionally and efficiently.

Working closely with sales, operations, customer support, finance, and other relevant departments, the Client Relationship Manager will help strengthen client partnerships, identify opportunities for account development, improve service quality, and support the achievement of business objectives.

This opportunity offers a professional working environment where individuals can develop client relationship management capabilities, strengthen commercial awareness, improve communication and negotiation skills, and contribute to sustainable business relationships.

Key Responsibilities

• Build, develop, and maintain positive long-term relationships with existing and prospective clients.
• Serve as a primary point of contact for assigned client accounts and business enquiries.
• Understand client requirements, business objectives, expectations, and service preferences.
• Communicate with clients through telephone calls, emails, online meetings, messaging applications, and other approved channels.
• Provide accurate information regarding company products, services, pricing, policies, and service arrangements.
• Coordinate client onboarding, account registration, service activation, and ongoing relationship management activities.
• Monitor client satisfaction and proactively identify opportunities to improve the overall client experience.
• Follow up on outstanding enquiries, service requests, proposals, and other client-related matters.
• Coordinate with sales, operations, finance, logistics, and customer support teams to address client needs.
• Assist in preparing service proposals, quotations, presentations, account updates, and client communications where applicable.
• Identify opportunities for account growth, cross-selling, upselling, and additional service requirements in accordance with company policies.
• Maintain accurate client profiles, account information, communication histories, meeting notes, and follow-up records in the company's CRM system.
• Monitor account activity, client engagement, service performance, and relationship development.
• Handle client concerns, complaints, and escalations professionally, ensuring appropriate follow-up and resolution.
• Communicate updates regarding service delivery, project progress, account changes, and agreed business arrangements.
• Schedule client meetings, prepare meeting agendas, document action points, and coordinate follow-up activities.
• Support client retention initiatives and identify potential risks to ongoing business relationships.
• Assist in preparing client account reports, relationship summaries, sales forecasts, and performance updates.
• Maintain confidentiality when handling client information, commercial discussions, contracts, and business documentation.
• Stay informed about company offerings, industry developments, competitor activities, and relevant market trends.
• Ensure client communications and relationship management activities comply with company procedures and applicable UAE requirements.
• Identify opportunities to improve client communication processes, account management practices, and service delivery.
• Participate in team meetings, training sessions, client reviews, and business development initiatives.
• Perform other reasonable client relationship management and administrative duties assigned by management.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong relationship-building, interpersonal, and client engagement abilities.
• A client-focused mindset and commitment to maintaining professional business relationships.
• Good listening, questioning, negotiation, and problem-solving skills.
• Ability to understand client expectations and recommend suitable solutions.
• Professionalism, patience, empathy, and confidence when handling difficult conversations.
• Strong organizational skills and attention to detail when managing client accounts.
• Ability to manage multiple client relationships, priorities, and follow-up activities.
• Good time-management skills and the ability to meet deadlines.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Basic to intermediate computer literacy, including Microsoft Outlook, Word, Excel, and presentation tools.
• Familiarity with CRM platforms, account management software, or client communication systems is an advantage.
• Ability to maintain accurate account records, meeting notes, and client documentation.
• Commercial awareness and an interest in client retention, account growth, and business development.
• Ability to identify client needs and communicate business solutions clearly.
• Professional integrity, discretion, accountability, and respect for client confidentiality.
• Ability to adapt to changing client requirements, business priorities, and service expectations.
• Flexibility to attend client meetings or work outside standard hours when reasonably required.
• A suitable home-working environment and reliable internet connection for remote work, where applicable.
• Additional language skills relevant to UAE clients are an advantage.

Qualifications and Experience

• A high school certificate, diploma, bachelor's degree, or equivalent qualification is preferred, depending on the employer's requirements.
• Qualifications in Business Administration, Business Management, Marketing, Communications, Sales, or a related discipline are advantageous.
• Previous experience in client relationship management, account management, customer service, sales support, or business development is beneficial.
• Candidates with strong communication skills and relevant transferable experience may be considered for suitable positions.
• Experience managing client enquiries, coordinating service delivery, and maintaining business relationships is desirable.
• Familiarity with CRM systems, customer databases, account management platforms, and reporting tools is an advantage.
• Experience preparing proposals, quotations, client presentations, or account reports is beneficial.
• Understanding of client retention, customer satisfaction, account development, and service recovery is desirable.
• Basic knowledge of Microsoft Office applications, particularly Outlook, Word, and Excel, is beneficial.
• Familiarity with remote collaboration tools and digital client communication platforms is an advantage.Knowledge of UAE business communication practices and professional client management standards is desirable.
• Experience in consulting, retail, hospitality, e-commerce, telecommunications, logistics, financial services, or other client-facing industries is beneficial.
• Good English communication skills are preferred; proficiency in Arabic or other commonly spoken languages in the UAE is an advantage.
• Candidates should demonstrate professionalism, reliability, accountability, and a commitment to long-term client satisfaction.
• Applicants must meet the employer's applicable employment eligibility and work authorization requirements.

Why Join Us?

• Remote and hybrid working opportunities for suitable positions, subject to employer policies and operational requirements.
• A professional and collaborative working environment.
• Opportunities to develop client relationship management, communication, negotiation, and account management skills.
• Training in client engagement, CRM systems, service coordination, and relationship development.
• Exposure to account management practices, client reporting, commercial coordination, and business operations.
• Opportunities to strengthen client retention, stakeholder communication, and problem-solving capabilities.
• Collaboration with experienced professionals across sales, customer support, and operational departments.
• Opportunities to contribute to client satisfaction, account growth, service improvement, and business development.
• Potential career progression into Senior Client Relationship Manager, Key Account Manager, Business Development Manager, Client Services Manager, or Account Director, depending on experience and performance.
• The opportunity to build a strong professional foundation in client relationship management, account development, and business operations.