Senior Relationship Manager - Corporate Coverage (UAE)

National Bank of Bahrain; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

National Bank of Bahrain in the UAE seeks a senior corporate relationship manager to build and manage relationships with medium to large corporate and institutional clients, driving acquisition, retention and income across assets, liabilities and cash management products.

You will promote high-quality sales standards, analyze markets, coordinate with Middle Office, manage credit facilities processes, and ensure compliance with KYC/AML policies.

Qualifications

• Bachelor's degree in Finance, Accounting, Commerce, or a related discipline is required.
• Master's degree in Accounting, Finance, Economics, or a related discipline is preferred.
• Minimum 5-6 years of practical experience in a bank with 3 years in the same or similar function.

Responsibilities

• Build and manage relationships with medium to large corporate and institutional clients.
• Drive customer acquisition, retention and income generation from assets, liabilities and cash management products.
• Promote high-quality sales and marketing standards for the bank's products and services.
• Assess market trends and competitors to attract new clients and opportunities.
• Coordinate with Middle Office on credit facilities and CA packages in line with policies.
• Manage complex relationships independently under supervision and protect bank interests.
• Ensure compliance with KYC/AML procedures and disclosures to clients.

Education

Bachelor's degree in Finance/Accounting/Commerce

Master's degree in Accounting/Finance/Economics

Job description

The role holder is responsible to build and manage relationships with medium to large corporate and institutional clients in UAE to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability and Cash management products of the bank as per the bank's policies.

Key Responsibilities

• Understand clients' needs and develop plans to address them.
• Promote high-quality sales and marketing standards for the bank's products and services.
• Assess the market and gain solid knowledge of competitors.
• Monitor market trends to attract new clients and identify new business opportunities.
• Penetrate new markets and business segments to gain new customers and build new ties.
• Evaluate existing and potential businesses and accounts and promote entire portfolio spectrum like assets, liabilities, cash management and treasury products.
• Prepare strategic screening request memos for in-principal approvals of credit facilities and assist Middle Office in the preparation of the CA package for transactions relating to new and existing customers and ensuring the proposal is in line with the credit policies the bank and all relevant risk factors are addressed.
• Manage complex relationships independently under the overall supervision of LM.
• Take necessary actions on perceived negative events and early signs of potentially problematic accounts to protect bank's interest.
• Liaise with Middle Office to extend high-quality customer service to clients and attend to their queries and requests on timely manner.
• Assist Middle Office in Conducting annual reviews and other interim updates on business relationships in a timely manner.
• Maintain s effective relationship with all related functions and/or external partners to extend quality client service delivery.
• Manage the Individual budget targets.
• Ensure team awareness and adherence to all related policies and procedures.
• Co-ordinate, where appropriate, the implementation of remedial action plans necessary to minimize potential losses.
• Get involved actively in restructuring arrangements as and when required.
• Implement Know Your Client (KYC) procedures for clients and adhere the Anti-Money Laundering (AML) policies and procedures.
• Must provide information in a proactive and transparent manner to allow a customer sufficient time to understand the information, including the terms and conditions.
• All information on products and services aimed at and for Customers must have clear, transparent and consistent disclosures and comply with all applicable documentation requirements.
• Must regularly monitor and improve the effectiveness of their disclosures with techniques including and not limited to SME Complaint analysis and Customer satisfaction surveys.
• Take necessary steps to ensure that Customers are made aware of and understand the proposed terms and conditions prior to the final stage of the process or the time of signing of the agreement.
• Undertake initiatives to mitigate any potential risks and assist customers to make an informed financial decision.
• Assist to implement and carry out the Central Bank of UAE's requirements with a focus or approach of the educational and awareness programs to be provided by the Bank.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Commerce, or a related discipline is required.
• Master's degree in Accounting, Finance, Economics, or a related discipline is preferred.
• Minimum 5-6 years of practical experience in a bank with 3 years in the same or similar function.