Customer Representative Managr

Salesforce Trailblazer Community in Portugal; Dubai; Remote; AED 78,000 - 123,000; Part time

Benefits offered by this job

Flexible part-time

Fully remote

Collaborative culture

Leadership development opportunities

Job summary

Salesforce Trailblazer Community in Portugal is seeking a proactive Customer Representative Manager for a fully remote, part-time role in the UAE. You will coordinate customer service activities, support representatives, and monitor feedback to improve service quality.

The ideal candidate has 3+ years of customer service or CRM experience, strong communication, and the ability to collaborate with remote teams. A bachelor's degree is preferred, with a focus on business or management.

Qualifications

• 3+ years of experience in customer service, customer relationship management, service coordination, or a similar role preferred.
• Bachelor's degree or equivalent in Business Administration, Management, Communications, or a related field preferred.
• Strong written and verbal communication skills with a professional, customer-oriented approach.
• Experience handling complaints, resolving service issues, and managing competing priorities.
• Familiarity with CRM platforms, customer support systems, and service performance reporting.

Responsibilities

• Coordinate customer service activities and help ensure inquiries are handled promptly and professionally.
• Support customer representatives with daily priorities, service procedures, and issue resolution.
• Monitor customer satisfaction, response times, complaint resolution, and other service performance indicators.
• Manage escalated customer concerns and coordinate appropriate solutions with relevant departments.
• Build and maintain positive relationships with customers to encourage trust, satisfaction, and long-term retention.
• Review customer service workflows and recommend improvements to response quality and operational efficiency.
• Maintain accurate customer records, interaction histories, service reports, and follow-up documentation.
• Collaborate with sales, operations, product, and other teams to resolve customer issues effectively.
• Identify recurring customer concerns and communicate insights that may improve products, services, and internal processes.
• Prepare regular reports on service performance, customer feedback, and outstanding issues.
• Assist with onboarding, knowledge sharing, and coaching for customer service representatives.
• Ensure customer information is handled confidentially and in accordance with established policies.
• Promote a culture of professionalism, accountability, teamwork, and continuous improvement.

Skills

Customer service

CRM platforms

Communication

Leadership

Problem-solving

Remote collaboration

Education

Bachelor's degree or equivalent in Business Administration/Management/Communications

Tools

CRM platforms

Job description

About Us

Experience Level: Mid-Level to Senior

Work Arrangement: Fully Remote

About Us

We're Hiring: Customer Representative Manager

Location: United Arab Emirates (Remote)

Employment Type: Part-Time

Experience Level: Mid-Level to Senior

Work Arrangement: Fully Remote

About Us

We are dedicated to delivering exceptional customer experiences through responsive communication, reliable service, and strong relationship management. Our organization believes that customer satisfaction, trust, and operational efficiency are essential to sustainable business growth. We value professionals who demonstrate empathy, accountability, and initiative, helping us build lasting customer relationships while continuously improving service quality.

The Role

We are seeking a proactive and customer-focused Customer Representative Manager to coordinate customer service activities, support representative performance, and enhance the overall customer experience. In this part-time remote role, you will help maintain service standards, resolve escalated concerns, monitor customer feedback, and strengthen communication between customers and internal teams.

The ideal candidate combines strong interpersonal skills with practical problem-solving abilities and a commitment to ensuring that customer inquiries are handled professionally, efficiently, and consistently.

Key Responsibilities

• Coordinate customer service activities and help ensure inquiries are handled promptly and professionally.
• Support customer representatives with daily priorities, service procedures, and issue resolution.
• Monitor customer satisfaction, response times, complaint resolution, and other service performance indicators.
• Manage escalated customer concerns and coordinate appropriate solutions with relevant departments.
• Build and maintain positive relationships with customers to encourage trust, satisfaction, and long-term retention.
• Review customer service workflows and recommend improvements to response quality and operational efficiency.
• Maintain accurate customer records, interaction histories, service reports, and follow-up documentation.
• Collaborate with sales, operations, product, and other teams to resolve customer issues effectively.
• Identify recurring customer concerns and communicate insights that may improve products, services, and internal processes.
• Prepare regular reports on service performance, customer feedback, and outstanding issues.
• Assist with onboarding, knowledge sharing, and coaching for customer service representatives.
• Ensure customer information is handled confidentially and in accordance with established policies.
• Promote a culture of professionalism, accountability, teamwork, and continuous improvement.

Requirements

• At least 3 years of relevant experience in customer service, customer relationship management, service coordination, or a similar role preferred.
• A bachelor's degree or equivalent qualification in Business Administration, Management, Communications, or a related field preferred.
• Strong written and verbal communication skills with a professional, customer-oriented approach.
• Experience handling complaints, resolving service issues, and managing competing priorities.
• Familiarity with CRM platforms, customer support systems, and service performance reporting.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to interpret customer feedback and recommend practical service improvements.
• Demonstrated reliability, empathy, discretion, and attention to detail.
• Ability to work independently and collaborate effectively with remote teams.
• Previous supervisory, team coordination, or coaching experience is an advantage.

What We Offer

• Flexible part-time work in a fully remote environment.
• Opportunities to contribute to customer experience improvements and service operations.
• A collaborative culture that values initiative, communication, and customer satisfaction.
• Opportunities to develop leadership, relationship management, and problem-solving skills.
• A professional environment focused on service excellence, accountability, and continuous learning.