IT Account Manager / Technical Support Specialist / Junior Sales Executive

Ginex &Partners | Studio Legale Tributario; Abu Dhabi; Hybrid; AED 120,000 - 180,000; Full time

Job summary

Ginex &Partners | Studio Legale Tributario is seeking an IT Account Manager / Technical Support Specialist / Junior Sales Executive in the UAE. The role combines client relationship management with technical support and sales coordination, offering remote or hybrid options and flexible employment type.

You will liaise with sales, IT, operations, and management to deliver professional service and drive business growth.

Qualifications

• Strong verbal and written communications.
• Customer-focused with relationship-building skills.
• Interest in IT products and business technology solutions.
• Good problem-solving and analytical abilities.
• Ability to translate client needs into IT solutions.

Responsibilities

• Communicate with existing and prospective clients via calls, emails, meetings, and other approved channels.
• Build and maintain professional client relationships with clients and stakeholders.
• Understand client requirements and suggest IT products, services, and business solutions.
• Provide accurate information on IT products, software, hardware, pricing, and service arrangements.
• Coordinate troubleshooting with IT engineers and support teams to resolve issues.
• Record technical issues and resolutions in the CRM system.
• Coordinate with IT engineers and service providers to ensure timely resolutions.
• Monitor outstanding requests and update clients on progress and next steps.
• Assist with onboarding, account setup, service activation, and product implementation.
• Maintain client profiles, communication histories, and service records.
• Identify sales opportunities and assist with prospecting and follow-up activities.
• Prepare quotations, proposals, and sales materials where required.
• Support product demonstrations and client meetings.
• Follow up on quotations and inquiries; align solutions with client needs.
• Coordinate orders, deliveries, and service records; assist with renewals.
• Maintain CRM records of contacts, leads, and opportunities.
• Assist with sales reports and pipeline updates.
• Collect client feedback to improve support and service delivery.
• Escalate complex issues to supervisors when needed.
• Maintain up-to-date knowledge of products and market developments.
• Follow procedures for information security and client confidentiality.
• Protect sensitive client information and records.
• Coordinate with finance/ops on orders and invoices.
• Participate in team meetings and trainings; perform other duties as assigned.

Skills

Communication

Customer service

IT products

Technical support

Sales coordination

Relationship management

Job description

IT Account Manager / Technical Support Specialist / Junior Sales Executive

Location: United Arab Emirates (UAE)

Work Arrangement: Remote / Hybrid Options Available, Subject to Employer Requirements

Employment Type: Full-time / Part-time

About the Role

We are seeking a motivated, professional, and customer-focused IT Account Manager / Technical Support Specialist / Junior Sales Executive to support client relationships, assist with technical enquiries, coordinate IT service requirements, and contribute to sales activities and business development within the United Arab Emirates.

This combined role is suitable for individuals with strong communication, interpersonal, organizational, and problem-solving skills, together with an interest in information technology, client relationship management, technical support, sales coordination, and business operations.

The successful candidate will communicate with existing and prospective clients, understand their business and technical requirements, provide appropriate product and service information, coordinate technical assistance, and support sales activities. Responsibilities may include account management, troubleshooting coordination, product demonstrations, quotation preparation, customer follow-ups, and maintaining accurate client records.

Working closely with sales, IT support, technical teams, operations, and management, the successful candidate will help ensure effective client communication, timely technical assistance, professional service delivery, and the development of long-term business relationships.

This opportunity offers a professional working environment where individuals can develop technical knowledge, strengthen client management capabilities, improve sales and communication skills, and contribute to customer satisfaction, service quality, and business growth.

Key Responsibilities

• Communicate with existing and prospective clients through telephone calls, emails, online meetings, messaging platforms, and other approved communication channels.
• Build and maintain positive professional relationships with clients, business partners, and relevant stakeholders.
• Understand client requirements and assist in identifying suitable IT products, technical services, and business solutions.
• Provide accurate information regarding IT products, software, hardware, technical services, pricing, and service arrangements.
• Assist clients with routine technical enquiries and coordinate troubleshooting support for hardware, software, connectivity, and system-related issues where applicable.
• Record technical issues, service requests, troubleshooting steps, and resolutions in the company's ticketing or customer relationship management (CRM) system.
• Coordinate with IT engineers, technical support teams, and service providers to ensure timely resolution of technical problems.
• Monitor outstanding technical requests and provide clients with updates regarding progress and expected next steps.
• Assist with client onboarding, account setup coordination, service activation, and product implementation activities where applicable.
• Support account management activities by maintaining client profiles, communication histories, service records, and follow-up schedules.
• Identify potential sales opportunities, client requirements, and opportunities for additional products or services.
• Assist with prospecting, lead generation, client outreach, and follow-up activities under the guidance of senior sales personnel.
• Prepare quotations, proposals, product information, presentations, and other sales documentation where required.
• Support product demonstrations, online presentations, client meetings, and discussions about technical solutions.
• Follow up on quotations, proposals, client enquiries, and pending business opportunities.
• Coordinate with sales and technical teams to ensure that proposed solutions align with client requirements and service capabilities.
• Assist with processing orders, coordinating deliveries, tracking service agreements, and maintaining accurate sales records.
• Support contract renewals, account updates, service changes, and client retention activities where applicable.
• Maintain accurate CRM records covering client contacts, sales leads, opportunities, enquiries, and account activities.
• Assist with preparing sales reports, pipeline updates, account summaries, technical service reports, and performance tracking documents.
• Monitor client feedback and identify opportunities to improve technical support, customer experience, and service delivery.
• Escalate complex technical issues, commercial disputes, or service concerns to the appropriate supervisor or department.
• Maintain up-to-date knowledge of company products, IT solutions, software applications, technical services, and relevant market developments.
• Follow company procedures relating to technical support, customer service, information security, and client confidentiality.
• Protect sensitive client information, system access details, business documents, and technical records in accordance with company policies.
• Coordinate with finance, operations, logistics, and procurement teams regarding orders, invoices, equipment availability, and service arrangements.
• Participate in team meetings, product training, technical briefings, sales reviews, and service improvement initiatives.
• Perform other reasonable account management, technical support, sales coordination, and administrative duties assigned by management.

What We're Looking For

• Good verbal and written communication skills.
• Strong customer service and client relationship management abilities.
• An interest in IT products, software, hardware, technical services, or business technology solutions.
• Good problem-solving and analytical skills, particularly when handling client enquiries or technical issues.
• Ability to understand client requirements and communicate appropriate solutions