Client Relationship Manager

bm morrison partners; United Arab Emirates; On-site; AED 120,000 - 240,000; Full time

Job summary

BM Morrison Partners seeks a proactive Client Relationship Manager in the UAE to be the main contact for clients, nurture long-term partnerships, and deliver tailored solutions.

You will collaborate with consulting teams, manage client expectations, and coordinate with UAE authorities to support business setup and licensing, with English fluency and a Russian language advantage.

Qualifications

• Fluency in English required; Russian language is an advantage.
• Minimum 1 year of business consultancy or related UAE experience.
• Valid UAE driving license (a plus).
• Experience with social media tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key client stakeholders.
• Act as the primary client contact, addressing needs and inquiries promptly.
• Collaborate with consulting teams to deliver on client expectations.
• Coordinate with UAE government entities and processing documents.
• Provide strategic insights and ROI demonstrations to clients.
• Assist in preparing client proposals, presentations, and contracts.

Skills

English fluency

Russian language

Social media tools

Communication skills

Job description

About Us:

BM Morrison Partners specializes in providing top-quality services to clients on various matters of company and business set-up, investment project management, tax advisory, accounting and bookkeeping, public relations, commercial information, and general management support. We pride ourselves on delivering tailored strategies that drive value for our clients and empower them to stay competitive in their industries. We are seeking a proactive and client-focused Client Relationship Manager to join our dynamic team.

Role Overview:

As a Client Relationship Manager, you will be the primary point of contact for our clients, managing and nurturing long-term relationships with key stakeholders. You will act as a trusted advisor, ensuring that clients receive exceptional service, strategic insights, and customized solutions to meet their business goals. You will collaborate closely with our consulting teams to deliver on client expectations and foster positive, ongoing partnerships.

Key Responsibilities:

Client Relationship Management

• Develop and maintain strong, long-lasting relationships with key client stakeholders, ensuring high levels of satisfaction.
• Act as the primary point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
• Understand clients business objectives, challenges, and strategies to offer tailored solutions and support.
• Conduct regular meetings and check-ins with clients to ensure project milestones are met and to gather feedback on performance.
• Assisting Russian-speaking clients with business setup and licensing.
• Coordinating with various UAE government entities.
• Document processing and attestation.

Account Growth & Retention:

• Identify opportunities for account growth, including cross-selling and upselling additional services or solutions.
• Ensure client retention by providing ongoing value, demonstrating ROI, and fostering a deep understanding of client needs.
• Coordinate with internal teams to deliver solutions that exceed client expectations and contribute to long-term partnerships.

Project Oversight & Coordination:

• Work closely with project managers and consultants to ensure successful delivery of services, meeting agreed timelines and budgets.
• Monitor project progress, identify potential risks, and proactively address any issues that may arise.
• Ensure the accurate and timely delivery of reports, presentations, and other client deliverables.

Client Advocacy & Strategic Insights:

• Serve as the client's advocate within the firm, ensuring their voice is heard and their needs are prioritized.
• Provide strategic guidance to clients based on industry insights, market trends, and best practices.
• Assist clients in identifying long-term business opportunities and areas for improvement.

Internal Collaboration:

• Work cross-functionally with sales, marketing, and consulting teams to align client expectations with service delivery.
• Assist in the preparation of client proposals, presentations, and contracts in collaboration with relevant teams.
• Provide valuable feedback to internal teams regarding client needs and market trends to enhance service offers.

Required Qualifications:

• Female European nationals
• Preferably 25 to 40 years old
• Fluency in English is required; Russian language skill is an advantage
• Minimum 1 year of business consultancy and/or related experience in the UAE
• Valid UAE driving license (plus point)
• Experience in social media tools
• Excellent communication and interpersonal skills