Client Relationship Manager

BM Morrison Partners; Dubai; In loco; AED 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

BM Morrison Partners seeks a proactive Client Relationship Manager to serve as the primary contact for clients, nurturing long-term partnerships and delivering tailored solutions in the UAE.

You will collaborate with consulting teams, support Russian-speaking clients with business setup, and coordinate with government entities to ensure smooth licensing and documentation.

Competenze

• Fluency in English required; Russian language skill is an advantage.
• Minimum 1 year of business consultancy experience in the UAE.
• Experience using social media tools.
• Excellent communication and interpersonal skills.

Mansioni

• Develop and maintain strong, long-lasting relationships with key client stakeholders.
• Act as the primary point of contact for clients, addressing needs promptly and professionally.
• Understand clients' objectives to offer tailored solutions and support.
• Conduct regular meetings to review milestones and gather feedback on performance.
• Assist Russian-speaking clients with business setup and licensing.
• Coordinate with UAE government entities and document processing.
• Support cross-functional teams to deliver client-facing services.
• Identify opportunities for account growth and retention.
• Provide strategic insights and advocacy for clients.
• Collaborate with sales, marketing, and consulting teams to meet client expectations.

Conoscenze

English fluency

Russian language (advantage)

Social media tools

Communication skills

Interpersonal skills

Experience in business consultancy

Descrizione del lavoro

BM Morrison Partners specializes in providing top-quality services to clients on various matters of company and business set-up, investment project management, tax advisory, accounting and bookkeeping, public relations, commercial information, and general management support. We pride ourselves on delivering tailored strategies that drive value for our clients and empower them to stay competitive in their industries. We are seeking a proactive and client-focused Client Relationship Manager to join our dynamic team.

Role Overview:

As a Client Relationship Manager, you will be the primary point of contact for our clients, managing and nurturing long-term relationships with key stakeholders. You will act as a trusted advisor, ensuring that clients receive exceptional service, strategic insights, and customized solutions to meet their business goals. You will collaborate closely with our consulting teams to deliver on client expectations and foster positive, ongoing partnerships.

Key Responsibilities:

• Develop and maintain strong, long-lasting relationships with key client stakeholders, ensuring high levels of satisfaction.
• Act as the primary point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
• Understand clients’ business objectives, challenges, and strategies to offer tailored solutions and support.
• Conduct regular meetings and check-ins with clients to ensure project milestones are met and to gather feedback on performance.
• Assisting Russian-speaking clients with business setup and licensing.
• Coordinating with various UAE government entities.
• Document processing and attestation.

Account Growth & Retention:

• Identify opportunities for account growth, including cross-selling and upselling additional services or solutions.
• Ensure client retention by providing ongoing value, demonstrating ROI, and fostering a deep understanding of client needs.
• Coordinate with internal teams to deliver solutions that exceed client expectations and contribute to long-term partnerships.

Project Oversight & Coordination:

• Work closely with project managers and consultants to ensure successful delivery of services, meeting agreed timelines and budgets.
• Monitor project progress, identify potential risks, and proactively address any issues that may arise.
• Ensure the accurate and timely delivery of reports, presentations, and other client deliverables.

Client Advocacy & Strategic Insights:

• Serve as the client’s advocate within the firm, ensuring their voice is heard and their needs are prioritized.
• Provide strategic guidance to clients based on industry insights, market trends, and best practices.
• Assist clients in identifying long-term business opportunities and areas for improvement.

Internal Collaboration:

• Work cross-functionally with sales, marketing, and consulting teams to align client expectations with service delivery.
• Assist in the preparation of client proposals, presentations, and contracts in collaboration with relevant teams.
• Provide valuable feedback to internal teams regarding client needs and market trends to enhance service offers.

Required Qualifications:

• Female European nationals
• Preferably 25 to 40 years old
• Fluency in English is required; Russian language skill is an advantage
• Minimum 1 year of business consultancy and/or related experience in the UAE
• Experience in social media tools
• Excellent communication and interpersonal skills