Client Relationship Manager

Alert International; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Alert International in Dubai is seeking a proactive Client Relationship Manager to act as the primary contact for key stakeholders, delivering exceptional service, strategic insights, and tailored solutions to meet business goals.

You will collaborate with consulting teams to ensure project delivery, nurture long-term partnerships, and identify growth opportunities, including support for Russian-speaking clients with UAE licensing.

Qualifications

• Bachelor’s degree in a business-related field.
• Minimum 1 year of business consultancy and/or related UAE experience.
• Experience with social media tools.
• Valid UAE driving license is a plus.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key client stakeholders.
• Act as the primary point of contact for clients, addressing needs promptly and professionally.
• Collaborate with consulting teams to meet client expectations and deliver on milestones.
• Coordinate with UAE government entities and manage document processing.
• Provide strategic insights to clients based on market trends and ROI.
• Prepare client proposals, presentations, and contracts with relevant teams.
• Identify opportunities for account growth and cross-sell services.

Skills

English & Russian

Education

Bachelor's degree in Business or related field

Tools

MS Office

Job description

Description

In this role, you will be the primary point of contact for our clients, managing and nurturing long-term relationships with key stakeholders. You will act as a trusted advisor, ensuring that clients receive exceptional service, strategic insights, and customized solutions to meet their business goals. You will collaborate closely with our consulting teams to deliver on client expectations and foster positive, ongoing partnerships.

Role & Responsibilities:

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key client stakeholders, ensuring high levels of satisfaction.
• Act as the primary point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
• Understand clients’ business objectives, challenges, and strategies to offer tailored solutions and support.
• Conduct regular meetings and check-ins with clients to ensure project milestones are met and to gather feedback on performance.
• Assisting Russian-speaking clients with business setup and licensing.
• Coordinating with various UAE government entities.
• Document processing and attestation.

Account Growth & Retention:

• Identify opportunities for account growth, including cross-selling and upselling additional services or solutions.
• Ensure client retention by providing ongoing value, demonstrating ROI, and fostering a deep understanding of client needs.
• Coordinate with internal teams to deliver solutions that exceed client expectations and contribute to long-term partnerships.

Project Oversight & Coordination:

• Work closely with project managers and consultants to ensure successful delivery of services, meeting agreed timelines and budgets.
• Monitor project progress, identify potential risks, and proactively address any issues that may arise.
• Ensure the accurate and timely delivery of reports, presentations, and other client deliverables.

Client Advocacy & Strategic Insights:

• Serve as the client’s advocate within the firm, ensuring their voice is heard and their needs are prioritized.
• Provide strategic guidance to clients based on industry insights, market trends, and best practices.
• Assist clients in identifying long-term business opportunities and areas for improvement.

Internal Collaboration:

• Work cross-functionally with sales, marketing, and consulting teams to align client expectations with service delivery.
• Assist in the preparation of client proposals, presentations, and contracts in collaboration with relevant teams.
• Provide valuable feedback to internal teams regarding client needs and market trends to enhance service offers.

Skills

Who you are

You are a proactive, people-focused professional who thrives on building and nurturing strong, long-term relationships with clients. You have strategic mindset, allowing you to understand each client’s business goals and align them with the company’s products or services.

Skills & Competencies:

• Excellent written and verbal communication skills in English and Russian (Mandatory)
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Excellent organizational and multitasking abilities.
• High level of discretion and ability to handle confidential information.
• Client-focused with a proactive and problem-solving attitude.

Education & Qualifications:

• Bachelor’s degree in Business, Economics, Management, or a related field.
• Minimum 1 year of business consultancy and/or related experience in the UAE
• Experience in social media tools
• Valid UAE driving license is a plus