Client Experience & Sales Support Specialist

Cloud Spaces; Abu Dhabi Emirate; On-site; AED 120,000 - 150,000; Full time

Job summary

Cloud Spaces in the United Arab Emirates is seeking a Client Relations Executive (with Back-up Sales Responsibilities) to deliver exceptional service, nurture client relationships, and support sales activities within a premium coworking environment.

The role combines client experience, relationship management, and practical sales support, offering exposure to occupancy targets, CRM usage, billing processes, and a dynamic, hospitality-driven culture.

Qualifications

• Previous experience in Client Relations, Customer Service, Hospitality, Sales Support, or a similar customer-facing role.
• Strong interpersonal and communication skills with a professional presence.
• Customer-focused mindset with a passion for delivering exceptional service.
• Highly organized, proactive, and results-oriented.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with CRM/billing processes.

Responsibilities

• Act as the primary point of contact for clients and visitors, delivering a professional and welcoming experience.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
• Manage client onboarding, check-ins, and ongoing engagement activities.
• Proactively address client inquiries and coordinate solutions to enhance the customer experience.
• Support the Center Manager in achieving occupancy and revenue targets.
• Manage and follow up on sales leads through the CRM system.
• Conduct workspace tours and assist with membership sales and upselling opportunities.
• Maintain accurate client records and sales pipeline updates within the CRM platform.
• Act as a certified back-up sales representative when required.
• Assist with day-to-day center operations to ensure smooth service delivery.
• Provide reception coverage when required.

Skills

Interpersonal skills

Communication skills

Customer-focused

Highly organized

Excel

CRM familiarity

Billing basics

Tools

CRM systems

Job description

Cloud Spaces in the United Arab Emirates is seeking a Client Relations Executive (with Back-up Sales Responsibilities) to deliver exceptional service, nurture client relationships, and support sales activities within a premium coworking environment.

The role combines client experience, relationship management, and practical sales support, offering exposure to occupancy targets, CRM usage, billing processes, and a dynamic, hospitality-driven culture.