Client Relations & Back-up Sales

Cloud Spaces; Abu Dhabi Emirate; On-site; AED 120,000 - 150,000; Full time

Job summary

Cloud Spaces in the United Arab Emirates is seeking a Client Relations Executive (with Back-up Sales Responsibilities) to deliver exceptional service, nurture client relationships, and support sales activities within a premium coworking environment.

The role combines client experience, relationship management, and practical sales support, offering exposure to occupancy targets, CRM usage, billing processes, and a dynamic, hospitality-driven culture.

Qualifications

• Previous experience in Client Relations, Customer Service, Hospitality, Sales Support, or a similar customer-facing role.
• Strong interpersonal and communication skills with a professional presence.
• Customer-focused mindset with a passion for delivering exceptional service.
• Highly organized, proactive, and results-oriented.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with CRM/billing processes.

Responsibilities

• Act as the primary point of contact for clients and visitors, delivering a professional and welcoming experience.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
• Manage client onboarding, check-ins, and ongoing engagement activities.
• Proactively address client inquiries and coordinate solutions to enhance the customer experience.
• Support the Center Manager in achieving occupancy and revenue targets.
• Manage and follow up on sales leads through the CRM system.
• Conduct workspace tours and assist with membership sales and upselling opportunities.
• Maintain accurate client records and sales pipeline updates within the CRM platform.
• Act as a certified back-up sales representative when required.
• Assist with day-to-day center operations to ensure smooth service delivery.
• Provide reception coverage when required.

Skills

Interpersonal skills

Communication skills

Customer-focused

Highly organized

Excel

CRM familiarity

Billing basics

Tools

CRM systems

Job description

Cloud Spaces is a premium workspace provider delivering modern, flexible, and inspiring environments where businesses can grow, collaborate, and thrive. We are committed to creating exceptional experiences for our clients through outstanding service, innovative solutions, and operational excellence.

We are currently seeking a Client Relations Executive (with Back-up Sales Responsibilities) to join our dynamic team. This role is ideal for an individual who is passionate about customer experience, relationship management, and sales, and who thrives in a premium hospitality and coworking environment.

Key Responsibilities

Client Experience & Relationship Management

• Act as the primary point of contact for clients and visitors, delivering a professional and welcoming experience.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
• Manage client onboarding, check-ins, and ongoing engagement activities.
• Proactively address client inquiries and coordinate solutions to enhance the customer experience.
• Support the creation of a vibrant, collaborative, and service-oriented workplace environment.

Sales Support & Business Development

• Support the Center Manager in achieving occupancy and revenue targets.
• Manage and follow up on sales leads through the CRM system.
• Conduct workspace tours and assist with membership sales and upselling opportunities.
• Maintain accurate client records and sales pipeline updates within the CRM platform.
• Act as a certified back-up sales representative when required.

Operations & Administrative Support

• Assist with day-to-day center operations to ensure smooth service delivery.
• Provide reception coverage when required.
• Support invoicing, billing administration, and collections activities.
• Ensure accuracy of client documentation, contracts, and operational records.
• Coordinate with internal teams to maintain service excellence and operational efficiency.

What Success Looks Like

• Delivering exceptional customer experiences that drive client satisfaction and retention.
• Supporting sales conversion and revenue growth through proactive lead management and relationship building.
• Maintaining operational excellence and contributing to a positive workplace culture.
• Building trusted relationships with clients while supporting the overall success of the center.

Qualifications & Experience

• Previous experience in Client Relations, Customer Service, Hospitality, Sales Support, or a similar customer-facing role.
• Strong interpersonal and communication skills with a professional and confident presence.
• Customer-focused mindset with a passion for delivering exceptional service.
• Highly organized, proactive, and results-oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• Familiarity with CRM systems and basic billing or invoicing processes is preferred.

Why Join Cloud Spaces?

• Be part of a growing and innovative premium workspace brand.
• Work in a dynamic, collaborative, and customer-centric environment.
• Gain exposure to sales, operations, and client relationship management.
• Access career development opportunities with a pathway toward leadership and management positions.
• If you are passionate about creating exceptional client experiences and enjoy working in a people-focused environment, we would love to hear from you.