Client Experience Agent - Reception

IFZA Dubai; Dubai; On-site; AED 47,000 - 67,000; Full time

Benefits offered by this job

24 days annual leave

Annual flight home

Life insurance plan

Medical insurance plan

Invitations to company events

Learning and growth opportunities

Job summary

IFZA Dubai is seeking a Client Experience Agent – Reception to be the first contact point and trusted link between the Finance Department, Reception, and clients. The role requires a highly client-focused, proactive, and detail-oriented personality capable of working under pressure in a fast-paced environment.

The ideal candidate will possess excellent English communication, strong interpersonal skills, and the ability to manage confidential information while maintaining a professional image at

Qualifications

• Excellent verbal and written communication in English.
• Customer focus and adaptability to different personalities.
• Excellent active listening and problem-solving abilities.
• Intermediate computer literacy e.g., MS Office.

Responsibilities

• Acting as a first point of contact at IFZA Reception for professionals, clients and visitors.
• Support the smooth running of the IFZA HQ reception and deliver high-quality client experiences.
• Maintain knowledge of IFZA products and services to address queries efficiently.
• Provide courteous, prompt client assistance and liaise with other departments as needed.
• Coordinate document collections/submissions, attestation, mail-management and conference room bookings.

Skills

Verbal communication

Written communication

Customer focus

Active listening

Problem solving

MS Office

Telephone etiquette

Tools

MS Office

Job description

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.

Main Responsibilities

• Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
• Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level
• Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients
• Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
• Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
• Preparing, coordinating, and tracking both internal and external document shipments
• Maintaining professional image and high standards of grooming
• Building and maintaining effective working relationships whilst promoting the company culture and values
• Performing other job-related duties as assigned by Management

Requirements

• Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
• Excellent communication and interpersonal skills, knowledge of telephone etiquette
• Customer focus and adaptability to different personality types
• Excellent active listening and problem-solving skills
• Intermediate computer literacy is required e.g., MS Office

Benefits

• International team (over 50 nationalities)
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade)
• Invitations to participate in various company functions, staff events, and department team building events
• Opportunities to learn, develop and grow with the organization
• Being part of a motivated team and Moving-Forward-Company-Culture