Client Experience Lead — Reception & Call Center

Remote DXB; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

24 days annual leave

Annual flight home

Life insurance plan

Medical insurance plan (with upgrade)

Job summary

IFZA Dubai, a dynamic international Free Zone Community in the UAE, seeks an experienced Receptionist/Call Center Associate to be the first point of contact for professionals, clients, and visitors. You will oversee daily operations, train new staff, and ensure a high-level client experience.

You will manage document collection, submissions, attestation, and mail handling while maintaining confidentiality and professional grooming standards.

Qualifications

• Minimum of 2 years' experience in hospitality or similar customer service role in the UAE.

Responsibilities

• Act as the first point of contact at the IFZA Reception and Call Center for Professional Partners, Clients, and visitors.
• Oversee and support the smooth running of the Reception and Call Center to ensure high-level client experience.
• Prepare, maintain, and cross-check various departmental reports
• Train new staff on Reception and Call Center SOPs
• Deliver prompt, courteous, and efficient assistance to all clients
• Maintain excellent knowledge of IFZA's products and services
• Provide client services including document collection, submissions, attestation, and mail management
• Maintain confidentiality of client data and professional grooming standards

Skills

Communication

Interpersonal skills

Multitasking

Time management

Active listening

Problem-solving

Job description

IFZA Dubai, a dynamic international Free Zone Community in the UAE, seeks an experienced Receptionist/Call Center Associate to be the first point of contact for professionals, clients, and visitors. You will oversee daily operations, train new staff, and ensure a high-level client experience.

You will manage document collection, submissions, attestation, and mail handling while maintaining confidentiality and professional grooming standards.