Customer Experience Supervisor

Remote DXB; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

24 days annual leave

Annual flight home

Life insurance plan

Medical insurance plan (with upgrade)

Job summary

IFZA Dubai, a dynamic international Free Zone Community in the UAE, seeks an experienced Receptionist/Call Center Associate to be the first point of contact for professionals, clients, and visitors. You will oversee daily operations, train new staff, and ensure a high-level client experience.

You will manage document collection, submissions, attestation, and mail handling while maintaining confidentiality and professional grooming standards.

Qualifications

• Minimum of 2 years' experience in hospitality or similar customer service role in the UAE.

Responsibilities

• Act as the first point of contact at the IFZA Reception and Call Center for Professional Partners, Clients, and visitors.
• Oversee and support the smooth running of the Reception and Call Center to ensure high-level client experience.
• Prepare, maintain, and cross-check various departmental reports
• Train new staff on Reception and Call Center SOPs
• Deliver prompt, courteous, and efficient assistance to all clients
• Maintain excellent knowledge of IFZA's products and services
• Provide client services including document collection, submissions, attestation, and mail management
• Maintain confidentiality of client data and professional grooming standards

Skills

Communication

Interpersonal skills

Multitasking

Time management

Active listening

Problem-solving

Job description

Responsibilities

• Act as the first point of contact at the IFZA Reception and Call Center for Professional Partners, Clients, and visitors
• Oversee and support the smooth running of the Reception and Call Center to ensure high-level client experience
• Prepare, maintain, and cross-check various departmental reports
• Train new staff on Reception and Call Center SOPs
• Deliver prompt, courteous, and efficient assistance to all clients
• Maintain excellent knowledge of IFZA's products and services
• Provide client services including document collection, submissions, attestation, and mail management
• Maintain confidentiality of client data and professional grooming standards

Requirements

• Minimum of 2 years' experience in hospitality or similar customer service role in the UAE
• Excellent verbal and written communication skills in English
• Knowledge of additional foreign languages is an advantage
• Strong interpersonal skills and knowledge of telephone etiquette
• Customer-oriented mindset and adaptability
• Ability to multi-task, set priorities, and manage time effectively
• Excellent active listening and problem-solving skills

Benefits

• 24 working days annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with upgrade option)
• Bonus scheme in relevant departments

About the Company

IFZA Dubai is a dynamic and international Free Zone Community in the UAE, providing reliable and fast company formation services through a network of Professional Partners and Government Authorities.