Client Experience & Facilities Coordinator

Pinsent Masons; Dubai; On-site; AED 78,000 - 106,000; Full time

Job summary

Pinsent Masons in Dubai invites applications for a Client Services Assistant. This office-based role blends front‑of‑house hospitality with facilities support to ensure a seamless client and colleague experience.

You’ll manage meeting room bookings, visitor access, switchboard duties, post and admin tasks, and liaise with contractors to maintain a safe, well‑run workplace.

The position is full‑time, Monday to Friday, with 08:30–17:30 or 09:30–18:30 shifts, based in our Dubai office.

Qualifications

• Relevant experience in customer services or hospitality.
• Ability to manage multiple priorities in a busy environment.
• Strong customer service skills and relationship-building.
• Excellent organisation and attention to detail.

Responsibilities

• Deliver a welcoming experience for clients, visitors and colleagues.
• Manage meeting room operations and setups.
• Support client meetings and events with room tech and hospitality.
• Coordinate visitor management and access passes.
• Operate office switchboard and route calls.
• Handle post, couriers, deliveries and archiving.
• Provide document and administrative support (printing, scanning, etc).
• Maintain stationery, catering and pantry supplies.
• Conduct regular office inspections for cleanliness and safety.
• Liaise with contractors and building management.
• Support facilities operations including access control and office moves.

Skills

Customer service

Organisation

Attention to detail

Workplace technology

Booking systems

Flexibility

Proactive mindset

Job description

Pinsent Masons in Dubai invites applications for a Client Services Assistant. This office-based role blends front‑of‑house hospitality with facilities support to ensure a seamless client and colleague experience.

You’ll manage meeting room bookings, visitor access, switchboard duties, post and admin tasks, and liaise with contractors to maintain a safe, well‑run workplace.

The position is full‑time, Monday to Friday, with 08:30–17:30 or 09:30–18:30 shifts, based in our Dubai office.