Client Services Assistant

Pinsent Masons; Dubai; On-site; AED 78,000 - 106,000; Full time

Job summary

Pinsent Masons in Dubai invites applications for a Client Services Assistant. This office-based role blends front‑of‑house hospitality with facilities support to ensure a seamless client and colleague experience.

You’ll manage meeting room bookings, visitor access, switchboard duties, post and admin tasks, and liaise with contractors to maintain a safe, well‑run workplace.

The position is full‑time, Monday to Friday, with 08:30–17:30 or 09:30–18:30 shifts, based in our Dubai office.

Qualifications

• Relevant experience in customer services or hospitality.
• Ability to manage multiple priorities in a busy environment.
• Strong customer service skills and relationship-building.
• Excellent organisation and attention to detail.

Responsibilities

• Deliver a welcoming experience for clients, visitors and colleagues.
• Manage meeting room operations and setups.
• Support client meetings and events with room tech and hospitality.
• Coordinate visitor management and access passes.
• Operate office switchboard and route calls.
• Handle post, couriers, deliveries and archiving.
• Provide document and administrative support (printing, scanning, etc).
• Maintain stationery, catering and pantry supplies.
• Conduct regular office inspections for cleanliness and safety.
• Liaise with contractors and building management.
• Support facilities operations including access control and office moves.

Skills

Customer service

Organisation

Attention to detail

Workplace technology

Booking systems

Flexibility

Proactive mindset

Job description

Job Title: Client Services Assistant

Location:Dubai

Hours: Full-time office based, 08:30am to 17:30pm or 09:30am to 18:30pm, Monday to Friday

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

The Role

The Client Services Assistant plays a key role in delivering a seamless, professional and welcoming experience for clients, visitors and colleagues within the office. This highly visible, hands-on role combines front-of-house hospitality with back-of-house workplace and facilities support, ensuring meeting rooms, client areas and office services operate efficiently and to a consistently high standard. The role supports day-to-day office operations, facilities, health and safety and supplier coordination, while maintaining a client-focused, discreet and service-oriented approach at all times.

What you'll be doing

• Deliver a professional and welcoming experience for clients, visitors and colleagues, acting as a key point of contact within the office.
• Manage meeting room operations, including room bookings, set-up and reset, catering coordination, equipment support and daily room inspections.
• Support the delivery of client meetings, internal events and presentations, ensuring rooms, technology and hospitality services are prepared to a high standard.
• Coordinate visitor management processes, including access passes, desk bookings, new joiner support and client arrival arrangements.
• Operate the office switchboard, ensuring calls are answered promptly, directed appropriately and messages are recorded accurately.
• Manage incoming and outgoing post, courier services, deliveries, archiving requirements and related records.
• Provide document and administrative support, including printing, scanning, copying, binding and business card management.
• Maintain stationery, catering and pantry supplies, ensuring stock levels are monitored and replenished as required.
• Conduct regular office inspections, monitoring housekeeping, presentation standards, maintenance issues and health and safety risks.
• Liaise with contractors, suppliers and building management to help ensure the workplace remains safe, efficient and well maintained.
• Support wider facilities and workplace operations, including access control, invoice administration and office moves or reconfigurations where required.

What we’re looking for

• Relevant experience in customer services, preferably within professional services, corporate environment or hospitality.
• Confidence managing multiple operational priorities across a busy environment.
• Strong customer service skills with the ability to build relationships with clients, visitors and colleagues at all levels.
• Strong organisation skills and attention to detail.
• Comfortable using workplace technology and booking systems.
• A flexible and hands-on approach, including supporting room set-ups and ad hoc operational requirements.
• A proactive mindset and willingness to take ownership for ensuring the office and client areas operate smoothly.