Sales Associate

Audemars Piguet; Abu Dhabi; On-site; AED 100,000 - 180,000; Full time

Job summary

Audemars Piguet in Abu Dhabi seeks an experienced luxury client advisor dedicated to delivering premier service. You will welcome and engage clients, tailoring conversations to their interests and guiding them through our collections with expert product knowledge.

You will build lasting relationships through storytelling, attentive listening, and a genuine passion for luxury, art, and heritage, contributing to an exceptional brand experience.

Qualifications

• Minimum 2 years of experience in luxury watch industry.
• Experience in managing client relationships in a luxury retail environment and handling complaints effectively.
• Fluent English; Arabic a plus.
• Initiative, interpersonal and organizational skills.
• Excellent customer management skills.

Responsibilities

• Deliver superior client experience by ensuring clients feel welcomed, valued, and promptly attended to.
• Enhance brand perception to create and perpetuate desire for the brand among clients.
• Turn any situation into an opportunity to reinforce client experience.
• Be aware of your communication style and adapt to each client using active listening to understand needs, desires, and motivations.
• Engage with clients through storytelling and emotional connection to build respectful, loyal relationships.
• Demonstrate knowledge and interest in topics like history, art, travel, sports, and luxury items to connect with clients.

Skills

Luxury retail

Client relations

Active listening

Storytelling

Interpersonal skills

Organizational skills

Fluent English

Job description

AP Brand and Watch Industry Proficiency

• Demonstrate mastery of AP brand fundamentals our rich history and heritage as well as the specificities of our watch collections watch references their main features prices and sales pitches in order to convey the uniqueness of our brand to new and existing clients
• Stay up-to-date on competitors products and industry trends in order to provide valuable insights to clients and guide them in making informed purchasing decisions
• Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices

Client Experience

• Deliver superior client experience by ensuring that our clients feel welcomed valued and promptly attended to
• Enhance the brand perception in order to create and perpetuate the desire for the brand for new and existing clients
• Turn any situation into an opportunity to reinforce the client experience
• Be aware of own communication style and adapt to each client by employing active listening and fully understanding and capturing their needs desires and motivations
• Engage with clients through story-telling and emotional connection and take ownership of personal discourse in order to build respectful and loyal client relationships
• Demonstrate knowledge and interest in an array of topics such as history art travel sports luxury items and works to become an expert in these areas where clients interests are and be able to connect with clients through these common points of interest

Business Performance and Operational Excellence

• Stay up-to-date and ensure full compliance with AP company policies and internal procedures in regards to IT tools security retail operations administration and data protection regulations
• Adhere to AP Dress Code and Grooming Guidelines and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry
• Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard

Qualifications :

• Minimum 2 years of experience in luxury watch industry is a must
• Previous experience in managing client relationships and client experience in a luxury retail environment provide top quality service and handle complaints effectively
• Fluent English language skills are a must Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Excellent customer management skills

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Remote Work :

No

Employment Type :

Full-time