Senior Operations Manager

Stake Properties; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

Stake, the MENA real estate fintech platform, seeks a Senior Operations Manager to lead the core money processes from dividend cycles to reconciliations and investor communications. You will hire and grow a team, implement scalable controls, and partner with Finance to resolve friction in financial flows.

You will ensure regulatory-ready reporting and drive process automation across the operation. You will own cross-functional initiatives, scale operations for growth, and translate complex

Qualifications

• 7+ years in operations, with meaningful time spent in financial services, fintech, or real estate.
• End-to-end ownership of operational processes at real scale including design, running, and improvement.
• Experience with reconciliations, distributions, payables and receivables.
• Excellent communication skills with ability to influence across functions and manage senior leadership.
• Comfort with operational technology: databases, systems, automation tools, no coding required.

Responsibilities

• Own core money processes end to end: weekly dividends, reconciliation, payables, receivables, forecasting, investor updates and exits.
• Lead and develop a team of operations specialists; set expectations and drive performance.
• Identify and implement improvements to processes leveraging technology to scale efficiently.
• Document all processes with named covers to avoid single-point dependency, including you.
• Partner with Finance on reconciliation, receivables collection and cost allocation.
• Monitor portfolio performance and coordinate with Property Management to address issues.
• Provide stakeholders with dashboards, reports, and ad-hoc insights about asset performance.
• Own investor communications related to property updates and events.

Skills

Excel

Analytical thinking

Communication skills

English fluency

Arabic language skills

AI-first instinct

Tools

Databases

Automation tools

Job description

Who we are

Stake is the MENA region s leading real estate fintech company combining real estate expertise and financial technology to deliver products that empower everyone to own and build wealth through real estate Launched in 2021 we ve grown rapidly to 600 properties and are expanding into new international markets and business lines

The Operations Team

Stake s Operations team delivers on the promise we make to investors from the day a property joins the platform to the day it exits we make fractional ownership work We sit at the centre of the business and we are currently building the operating machine that a portfolio of this size needs documented processes real controls and automation replacing manual work

We are looking for a Senior Operations Manager to lead Business Operations the money and investor-facing side of the operation Reporting directly to the SVP of Company Operations you will own the performance of our core money processes lead a team and build the controls and documentation that let this function scale without depending on any one person If you re energized by the idea of running a complex operation and making it meaningfully better every quarter this is the job

What you’ll do

Core Business Operations

Own the core money processes end to end the weekly dividend cycle reconciliation payables receivables forecasting investor votes and exits

Lead and develop a team of operations specialists Set clear expectations drive high performance and invest in their growth

Identify and implement improvements to operational processes leveraging technology and operational best practices to scale efficiently

Build the controls that catch problems before investors do reconciliation before payout invoice-level verification and alerting on the things that currently surface only when someone notices them

Document every core process you own and maintain named cover for each one so nothing critical depends on a single person including you

Partner with Finance as a genuine counterpart on reconciliation receivables collection and cost allocation This interface is where most of our friction lives and fixing it is part of the role

Monitor and track the performance of Stake s property portfolio coordinating with the Property Management team to address underperformance tenant issues and operational challenges

Give stakeholders across the business clear visibility into asset performance through dashboards periodic reports and ad-hoc insights

Own investor communications related to property updates tenancy status maintenance events and exceptional circumstances such as legal disputes or major renovations

Cross-Functional and Strategic

Provide strategic input on the company s most pressing operational issues while leading cross-functional projects

Support new business initiatives and product lines as Stake enters new markets

Ensure timely and accurate reporting to regulators auditors and other external stakeholders We are DFSA and CMA regulated processes need to withstand scrutiny not just work

Translate operational challenges into product enhancements and technology priorities working closely with Asset Management Transactions Finance and Product teams

Experience

7+ years in operations, with meaningful time spent in financial services, fintech, or real estate. End-to-end ownership of operational processes at real scale (not just execution or documentation, but designing, running, and improving them). Direct experience managing financial flows: reconciliations, distributions, payables and receivables. You don't need to be a finance professional, but you've run operations in these areas.

Strong analytical and financial acumen. You're comfortable in Excel, you think in data, and you catch what others miss. You genuinely enjoy the operational detail. Sitting with the actual process, the actual numbers, the actual mess is where you like to be, not managing it from a distance.

Excellent communication skills, with the ability to influence across functions and manage up to senior leadership. Experience in a high-growth or startup environment where you've had to build or scale processes without a playbook. You think in systems. When something breaks, your instinct is to ask why the process allowed it, not just to fix the instance. You solve things once, properly, rather than repeatedly.

Comfort with operational technology: databases, systems, automation tools. You don't need to write code, but you should know what's possible and push for it.

Experience leading and developing a team. Fluency in English Strong preferences: Experience operating in a regulated environment (DFSA, CMA, FCA or equivalent). An AI-first instinct. When you look at a manual process, you're already asking what a machine could handle and where a human is genuinely needed. You've used AI to remove real work, and you have views on where it works and where it doesn't. Arabic language skills.