Client Care Coordinator – Sharjah

SAIF Zone Outserve; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

SAIF Zone Outserve is seeking a Client Care Coordinator in the UAE (Sharjah) to provide customer service and administrative support to UK client companies. You will update client records, respond to enquiries, manage cases in a CRM, and prepare documentation, working with a UAE-based manager and UK teams.

Ideal candidates have strong English, excellent communication, and meticulous organisational skills, with experience in CRM and MS Office.

Qualifications

• Experience in customer service or administration.
• Proficient in English written and spoken.
• Comfortable with CRM systems and data entry.
• Excellent attention to detail and multitasking.

Responsibilities

• Update client records.
• Data entry.
• Respond professionally to customer enquiries, mainly by email and occasionally by telephone.
• Provide excellent customer service and keep clients updated.
• Manage client cases, notes and tasks within a CRM system.
• Prepare agreements, letters and other client documentation using templates.
• Check documents and maintain accurate electronic client records.
• Assist with property purchase and completion administration.
• Support clients with post-completion, rental and general account enquiries.
• Liaise with UK-based departments to progress and resolve client matters.
• Investigate customer enquiries and help identify appropriate solutions.
• Ensure tasks and client enquiries are handled accurately and within deadlines.

Skills

Customer service

Administration

Data entry

CRM system

Microsoft Office

English communication

Organisational skills

Attention to detail

Tools

CRM system

Microsoft Office

Job description

Role Overview:-

We are seeking an organised and customer-focused Client Care Coordinator to provide customer service and administrative support to UK client companies.The role involves updating client records, responding to customer enquiries, managing client cases through a CRM system, preparing documentation, completing administration tasks and coordinating with UK-based teams.You will work closely with a UAE-based manager and communicate regularly with UK-based teams and client contacts.

Key Responsibilities:-

• Update client records
• Data entry
• Respond professionally to customer enquiries, mainly by email and occasionally by telephone.
• Provide excellent customer service and keep clients updated
• Manage client cases, notes and tasks within a CRM system
• Prepare agreements, letters and other client documentation using templates
• Check documents and maintain accurate electronic client records
• Assist with property purchase and completion administration
• Support clients with post-completion, rental and general account enquiries
• Liaise with UK-based departments to progress and resolve client matters
• Investigate customer enquiries and help identify appropriate solutions
• Ensure tasks and client enquiries are handled accurately and within deadlines

Desired Candidate Profile

• Previous experience in customer service, client care or administration
• Strong written and spoken English
• Professional and confident email communication skills
• Good customer service skills
• Excellent attention to detail and organisational skills
• Comfortable using computer systems and maintaining accurate records
• Experience using a CRM system is desirable
• Good knowledge of Microsoft Office, including Outlook, Word, PowerPoint and Excel
• Ability to manage multiple tasks and priorities
• Professional, reliable and customer-focused