Client Advisor - Saint Laurent, Dubai

Client Advisor - Saint Laurent, Dubai; Dubai; On-site; AED 200,880 - 334,800; Full time

Job summary

Saint Laurent in Dubai is seeking a Client Advisor to deliver exceptional luxury service and create personalised looks for clients. You will build a strong client portfolio, exceed sales targets, and support both front- and back-of-house teams while upholding the Maison values.

The role requires experience in luxury retail, excellent English and local language skills, and a proactive, entrepreneurial mindset in a fast-paced environment. Relocation and remote work are not required.

Qualifications

• Experience in luxury retail or high-end customer service.
• Ability to create personalised looks for clients.
• Strong business mindset and entrepreneurial spirit.
• Excellent English and local language communication.
• Comfortable learning new technologies.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients.
• Identify client needs and anticipate future requests to upsell and build loyalty.
• Cultivate a robust client portfolio to secure a proactive, growing business.
• Drive performance to exceed sales and KPI goals with an entrepreneurial approach.
• Create personalised, versatile, and timeless silhouettes for clients.
• Maintain professional, authentic communication with clients and colleagues.
• Utilise tools to optimise business opportunities and support teams.
• Support front- and back-of-house teams and uphold team spirit.
• Adhere to company policies and operational procedures.

Skills

Luxury retail

Customer service

Fashion culture

Entrepreneurial spirit

Team player

Tech savvy

Multitasking

Communication skills

English and local language

Job description

Job Title: Client Advisor

Location: Dubai, United Arab Emirates

Job Category: Luxury Retail

Schedule: Full-Time

Purpose of the Position

A Client Advisor contributes actively to store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients, supporting management team and colleagues while upholding the Maison values, image, and standards.

Missions & Responsibilities

• Provide an outstanding client and after-sale service to all visitors and clients.
• Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating future requests.
• Cultivate a robust client portfolio to secure a proactive and growing business.
• Drive performance to exceed individual sales and KPI goals through a business mindset and entrepreneurial approach.
• Know how to create personalised, versatile, and timeless silhouettes for the client, demonstrating passion for fashion culture.
• Show a transparent and genuine attitude with the client and create a unique connection.
• Communicate in a professional and authentic way with clients and colleagues.
• Effectively use all available tools to optimise business opportunities.
• Proactively support front‑ and back‑of‑house teams, their achievements and the overall team spirit.
• Adhere to all company policies and operational procedures and follow them.

Qualifications & Profile

• Professional experience in luxury retail, customer service or luxury hospitality, focused on client expectations.
• Personal taste and passion for fashion culture, enjoying the creation of personalised looks.
• Natural business mindset and entrepreneurial spirit.
• Open‑minded and attracted to a company valuing audacity and authenticity.
• Strong team spirit to achieve common goals.
• Comfortable using tools and applications, quick to learn new technologies.
• Motivated to work in a fast‑paced environment, able to multitask and prioritise.
• Proactive, enthusiastic and problem‑solving attitude.
• Excellent written, oral and listening skills in English and the local language.
• Embrace change and see it as an opportunity to grow and develop.
• Professional experience in luxury retail.

Job Information

Organization: Saint Laurent - AP Luxury Goods Gulf LLC

Position Type: Client Advisor

Remote: No

Relocation: No

Equal Opportunity Employer Statement

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.