Client Advisor, Mall of The Emirates, Emirati Only (Full-Time/Part-Time)

Burberry; Dubai; On-site; AED 112,000 - 223,000; Full time

Job summary

Burberry in Dubai's Mall of the Emirates is seeking Emirati Client Advisors to deliver the brand's luxury experience to distinguished clientele. The role involves building relationships, guiding clients through tailoring and styling, and driving loyalty and incremental sales.

Candidates should have at least 2 years in client-focused roles, fluent Arabic, and a passion for fashion. English is a plus; full-time and part-time opportunities are available; Burberry is an Equal Opportunities Employer.

Qualifications

• Minimum 2 years in a client-focused role, ideally in luxury retail.
• Fluent in Arabic; English proficiency is desirable.

Responsibilities

• Create and maintain strong client relationships through personalized attention and follow-ups.
• Acquire and retain clients to grow personal and store client books.
• Conduct private appointments to drive loyalty and incremental sales.
• Understand client preferences to support styling and cross-selling.
• Maintain accurate client records and deliver exceptional store experiences.
• Achieve individual and store sales targets and KPIs.
• Provide efficient after-sales service to foster long-term loyalty.

Skills

Arabic fluency

Client engagement

Luxury retail knowledge

Sales targets

Job description

Join Burberry Mall of The Emirates – Emirati Client Advisor (Full-Time & Part-Time Opportunities)

Are you ready to be at the forefront of luxury fashion in the heart of Dubai?

Burberry is looking for passionate Emirati Client Advisors to join our Mall of The Emirates store. This is your opportunity to become a key ambassador for one of the world’s most iconic luxury brands, delivering unforgettable experiences to our distinguished clientele.

Your Purpose:

As a Client Advisor at Burberry, you will build meaningful relationships with clients, celebrate their milestones, and create personalised experiences that uphold the very best of Burberry’s luxury standards. You’ll be part of a team driving our Burberry Forward strategy, combining service excellence with commercial success.

What You’ll Do:

Client Engagement:

Create and maintain strong relationships with clients through personalised attention and regular follow-ups.

Acquire and retain clients to grow your own and the store’s client book.

Conduct private appointments to drive loyalty, repeat business, and incremental sales.

Understand client preferences to support styling, wardrobe curation, and cross-selling.

Celebrate key client milestones to strengthen engagement and retention.

Maintain accurate client records and ensure exceptional client experience across the store.

Achieve individual and store sales targets and commercial KPIs.

Deliver a luxury service experience using your knowledge of Burberry’s fashion, products, and heritage.

Guide clients through the full Burberry journey, from first impression to follow-up.

Provide efficient after-sales service to foster long-term loyalty.

Support store operations including stock management, replenishment, and visual merchandising.

Contribute to a collaborative, inspiring team culture.

Who You Are:

Authentic, confident, and passionate about luxury fashion.

Creative in your approach to selling and engaging clients.

Strive for excellence in every client interaction.

Culturally connected, with strong communication skills in Arabic; English is a plus.

Curious and enthusiastic about fashion, art, and culture.

Experience & Requirements:

Minimum 2 years in a client-focused role, ideally in luxury retail.

Proven track record in exceeding sales targets and delivering personalised client experiences.

Fluent in Arabic; English proficiency is desirable.

Strong understanding of retail operations, product knowledge, and competitor landscape.

Why Burberry:

Work with one of the world’s most prestigious luxury brands.

Access to exclusive fashion, styling, and cultural experiences.

Be part of a supportive, high-performing team that celebrates individuality.

Opportunities for career development in the UAE and internationally.

Full-Time and Part-Time positions available.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.