Client Advisor – Abu Dhabi

Careers at UAE; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Prada Group seeks a Client Advisor in Abu Dhabi to champion the Brand philosophy and maximize sales by delivering an extraordinary luxury customer experience. You will guide clients through the world of Prada, uncover needs, and foster brand loyalty while maintaining high standards of service.

You will be responsible for capturing client data, embracing omnichannel opportunities, and collaborating with colleagues to ensure a consistent, exceptional experience on the shop floor.

Qualifications

• Experience in building long-lasting client relationships in luxury retail.
• Strong interest in luxury fashion, art and design.
• Excellent communication and interpersonal skills.
• Able to work both in a team and independently.
• Ambition, resilience, and self-motivation to meet targets.

Responsibilities

• Place the Customer at the center and provide an exceptional in-store experience.
• Capture customer data in CRM and develop personalized relationships.
• Promote Omni Channel mindset and cross-sell across departments.
• Maintain shop floor standards and visual merchandising.
• Liaise with line manager for complaints and security awareness.

Skills

Passion for selling

Luxury/fashion knowledge

Client relationship building

Teamwork and autonomy

Communication skills

Ambition and resilience

Product knowledge

Job description

Client Advisor – Abu Dhabi

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Job Purpose

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge and Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category