Client Advisor

Opera Trading Co.; Dubai; On-site; AED 14,000 - 22,000; Full time

Job summary

Opera Trading Co. in Dubai seeks a Luxury Sales Associate to deliver exceptional client experiences while driving sales and maintaining premium store presentation.

You will build relationships with high-value clients, nurture a strong client database, and use CRM and digital channels including WhatsApp and social platforms to enhance the client journey.

Qualifications

• Previous experience in luxury fashion retail or premium retail sales is mandatory.
• Fluent English is essential; Russian language skills are an advantage.
• Strong clienteling, CRM, and digital selling experience.
• Excellent communication, interpersonal, and relationship-building skills.
• Existing relationships or a strong client database in luxury/fashion is beneficial.
• Strong knowledge of clienteling, CRM, and digital selling channels (WhatsApp, social platforms).
• Strong product sensitivity and passion for fashion and luxury.
• Good understanding of luxury brands, fashion, and market trends.
• Commercial, target-oriented and results-focused mindset.
• Energetic, proactive and motivated with excellent listening skills.
• Professional appearance and presentation.

Responsibilities

• Deliver exceptional, personalised client experiences in-store and via digital channels like WhatsApp and social media.
• Achieve and exceed monthly sales targets and contribute to store performance.
• Build and maintain a portfolio of loyal clients through clienteling and CRM.
• Proactively acquire new clients and grow the existing database.
• Conduct personalised one-to-one appointments and private shopping experiences.
• Develop long-term client relationships through follow-up and after-sales engagement.
• Apply cross-selling and up-selling techniques to maximise sales opportunities.
• Maintain strong knowledge of products, collections, brands and trends.
• Support daily store operations including replenishment, stock management and shop floor upkeep.
• Take ownership of inventory and ensure stock accuracy.
• Contribute to visual merchandising and store presentation.
• Collaborate with the team, share insights and best practices.
• Foster a positive, professional and high-performance team environment.

Skills

luxury fashion retail

premium retail sales

team player

sales targets

communication skills

relationship-building

Fluent English

Russian advantage

clienteling

CRM

digital selling

WhatsApp

Instagram

Snapchat

product knowledge

market trends

high-value clients

Tools

CRM

WhatsApp

Instagram

Snapchat

Job description

Opera Trading Co. is one of the UAE’s leading luxury fashion retail companies, with over 30 years of excellence in the industry. We represent a carefully curated portfolio of prestigious international fashion and luxury brands, delivering exceptional products and elevated client experiences across our stores in Dubai.

Join us and become part of a legacy built on luxury, sophistication, service, and style.

Location

Our store features an exceptional selection of international luxury brands, including Fendi, Valentino, Chloé, Zegna, Givenchy, Stone Island, and more.

The Role

We are looking for a Luxury Sales Associate who is passionate about fashion, luxury, and delivering an exceptional client experience. You will be responsible for developing meaningful relationships with clients, driving sales and client retention, and contributing to the overall success and presentation of the store.

The ideal candidate is commercially driven, naturally engaging, highly proactive, and confident in building long-term relationships with high-value clients.

Key Responsibilities

• Deliver an exceptional and personalised client experience both in-store and through digital selling channels such as WhatsApp and social media
• Achieve and exceed individual monthly sales targets and contribute to overall store performance
• Build, develop, and maintain a strong portfolio of loyal clients through effective clienteling and CRM
• Proactively acquire new clients and grow the existing client database
• Conduct personalised one-to-one appointments and private shopping experiences
• Develop long-term client relationships through consistent follow-up and after-sales engagement
• Apply effective selling techniques, including cross-selling and up-selling, to maximise sales opportunities
• Maintain strong knowledge of products, collections, brands, and current fashion trends
• Support daily store operations, including replenishment, stock management, and shop floor maintenance
• Take ownership of inventory and ensure stock is handled accurately and responsibly
• Contribute to visual merchandising standards and maintain the overall presentation of the store
• Work collaboratively with the wider team, sharing knowledge, client insights, and best practices
• Contribute to a positive, professional, and high-performance team environment

Qualifications & Experience

• Previous experience in luxury fashion retail or premium retail sales is mandatory
• Strong team player with a collaborative and positive attitude
• Proven track record of achieving and exceeding sales targets
• Excellent communication, interpersonal, and relationship-building skills
• Fluent English is essential; additional languages, particularly Russian, is a strong advantage
• Existing relationships or a strong client database within the luxury/fashion segment are highly advantageous
• Strong experience in clienteling, CRM, and digital selling, including WhatsApp, Instagram, Snapchat, and other social platforms
• Strong product sensitivity and a genuine passion for fashion and luxury
• Good understanding of luxury brands, fashion, and market trends
• Commercially driven, target-oriented, and results-focused
• Naturally proactive, energetic, and motivated
• Excellent listener with strong curiosity and a genuine interest in understanding client needs
• Professional appearance and excellent personal presentation

What We Look For

Above all, we are looking for someone who understands that luxury retail is about more than selling a product — it is about building relationships, creating memorable experiences, and earning a client's trust.

If you are passionate about luxury fashion, thrive in a client-focused environment, and have the ambition to grow within a leading luxury retail company, we would love to hear from you.